Jessica Davis
Bear,DE
Summary
Ambitious team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Experience Manager
Ulta Beauty
Kennett Square, PA
11.2023 - Current
- Collaborated with team members to identify areas of improvement in the customer experience.
- Provided guidance and support to team members regarding customer service processes and procedures.
- Managed daily operations of the store, including opening and closing procedures.
- Ensured compliance with safety regulations in accordance with company policy.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Delegated work to staff, setting priorities and goals.
Lead Receptionist
Willow Grace Veterinary Hospital
Middletown, DE
08.2022 - 11.2023
- Updated and recorded customer or client information to maintain accounts.
- Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Investigated and analyzed client complaints to identify and resolve issues.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Compiled physical and digital documents, charts and reports.
Services Manager
Ulta Beauty
Newark, DE
10.2020 - 07.2022
- Created employee work schedules to keep shifts properly staffed.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited and trained new employees to meet job requirements.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Motivated and supported employees.
Clinique Counter Lead & Prestige Beauty Advisor
Ulta Beauty
Newark, DE
07.2018 - 10.2020
- Reviewed and analyzed business performance on a daily basis.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Reviewed and improve inventory accuracy.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and inaccurate merchandising.
- Processed credit card and cash payments.
- Delegated tasks to employees based upon individual strengths and experience.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback.
IT Cosmetic's Freelancer
IT Cosmetics LLC
Wilmington, DE
10.2019 - 03.2020
- Offered complementary makeup consultations to individuals to promote key product lines.
- Applied makeup to clientele to cover imperfections and create new looks.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Sold products and services to maintain a personal daily sales goal of $1,500.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and the IT Cosmetic application methods.
- Implemented artistry and selling techniques in support of new season launches by hosting statewide in store events.
- Applied makeup to achieve desired day-to-day and special event looks.
- Sanitized workstations and equipment to reduce risk of infection.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
Clinique Counter Lead
Macys
Newark , DE
04.2018 - 06.2018
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Reviewed sales reports to enhance sales performance and improve inventory accuracy.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Processed credit card payments and counted back change.
- Cultivated lucrative relationships with clients through active engagement, issue resolution and cosmetic talents.
Lead Receptionist & Hair Stylist
Town & Country Salon And Day Spa
Newark, DE
03.2014 - 04.2018
- Directed clients to appropriate personnel to address concerns and answer related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Entered data in Summit software to keep records of Guest information.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Processed credit card payments and counted back change and currency.
Education
High School Diploma -
Paul M. Hodgson Vocational Technical Highschool
Newark, DE05.2017
Skills
- Driving business growth
- Building brand awareness
- Customer service
- Planning and coordination
- Organization
Certification
- Licensed by the State Board of Cosmetology
Timeline
Experience Manager
Ulta Beauty
11.2023 - Current
Lead Receptionist
Willow Grace Veterinary Hospital
08.2022 - 11.2023
Services Manager
Ulta Beauty
10.2020 - 07.2022
IT Cosmetic's Freelancer
IT Cosmetics LLC
10.2019 - 03.2020
Clinique Counter Lead & Prestige Beauty Advisor
Ulta Beauty
07.2018 - 10.2020
Clinique Counter Lead
Macys
04.2018 - 06.2018
Lead Receptionist & Hair Stylist
Town & Country Salon And Day Spa
03.2014 - 04.2018
High School Diploma -
Paul M. Hodgson Vocational Technical Highschool