Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
74
Jessica Davison

Jessica Davison

Las Vegas,NV

Summary

Congratulations, you've stumbled upon your next best hire! Dynamic Hotel Supervisor with American Cruise Lines, skilled in preventive maintenance and team supervision. Proven track record in enhancing guest satisfaction through effective complaint resolution and staff training. Proficient in Microsoft Excel for recordkeeping, ensuring operational efficiency and quality service delivery. Strong multitasker dedicated to excellence in every aspect of life.

Overview

6
6
years of professional experience

Work History

Hotel Maintenance Supervisor

American Cruise Lines
11.2024 - 10.2025
  • Conduct regular visitations to ships to complete inspections of all guest & crew spaces to identify hotel maintenance concerns.
  • Instruct & train on board teams on preventative measures for hotel maintenance concerns.
  • Complete minor hotel maintenance projects such as painting, wallpaper repair, & carpet repair.
  • Identify major hotel maintenance concerns and relay information to Hotel Maintenance Manager for further review & 3rd party or "in house" scheduling.
  • Supervise scheduled 3rd party contract work done on board and verify quality of work completed.
  • Maintained inventory of storage unit located within the East Coast Region
  • Created and maintained excel spread of all paint utilized on all East Coast ships: Star, Independence, Liberty, Legend, Eagle, Glory, Patriot.
  • Created a reference guide for on board housekeeping on how to clean carpet/upholstery and what cleaning product to use.

Restaurant & Housekeeping Manager

American Cruise Lines
08.2023 - 11.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping & restaurant staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of 4-7 housekeepers.
  • Managed staff of 10-20 servers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Conducted daily trainings for restaurant & housekeeping teams to improve performance on and off the floor.
  • Verified guest food quality.
  • Edited & printed the daily menus for breakfast, lunch & dinner.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
  • Maintained required records of work hours & payrolls.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Guest Services Coordinator

American Cruise Lines
04.2022 - 08.2023
  • Gave information about area attractions and provided directions.
  • Booked appointments, accepted payments, and answered guest questions.
  • Trained junior team members in customer service strategies and property policies.
  • Confirmed arrival and departure times for guests.
  • Resolved complaints regarding housekeeping and room service.
  • Streamlined check-in and check-out processes for improved guest experiences.
  • Increased repeat bookings through proactive outreach efforts targeting previous guests with personalized offers.
  • Coordinated arrivals and departures of VIPs.
  • Provided prompt responses to guest inquiries, demonstrating excellent communication skills and professionalism.
  • Developed strong relationships with local businesses to offer exclusive discounts and promotions for hotel guests.
  • Maintained detailed records of guest preferences, enabling tailored services during return visits.
  • Arranged transportation to and from local airport and transit centers for guests.
  • Prepared sign-in sheets, name tags and other documents for events.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained accurate and up-to-date records of guest information.
  • Assisted the Hotel General Manager directly with administrative tasks.
  • Coordinated & planned crew enrichment events to improve moral & crew relations.
  • Programmed all key-cards for guests, crew, employees, & 3rd party contractors as needed.
  • Managed and verified cleanliness & staging of all rooms on a specified deck on turn around day.
  • Created a "Keycard Making Guide" and shared with all new and incoming shipboard management members (GSC, Cruise Director, Assistant Hotel Manager, Excursions Director, Restaurant Manager, Housekeeping Manager, Hotel General Manager).

Dining Steward

American Cruise Lines
06.2021 - 01.2022
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Served Breakfast, Lunch, & Dinner every day.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
  • Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
  • Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
  • Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Addressed and resolved spills in dining areas and provided polite guidance around hazards.
  • Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
  • Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
  • Displayed strong attention to detail when setting tables according to established guidelines and event themes.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
  • Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
  • Upheld impeccable personal appearance standards as an ambassador of the company''s brand image when interacting with guests.

Front End Specialist - MOD

Winn Dixie
05.2019 - 06.2021
    • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
    • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
    • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
    • Enhanced store presentation through regular merchandising updates and innovative display techniques.
    • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
    • Engaged customers and provided very high level of service and support, helping find desired products and items.
    • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
    • Boosted employee morale by fostering a positive work environment and providing regular feedback.
    • Accomplished multiple tasks within established timeframes.
    • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
    • Gathered financial information, prepared documents, and closed books.
    • Managed the efficiency of the front end - cashier lines & customer service desk.
    • Conducted daily & weekly cash audits.
    • Maintained up to date lottery inventory and information.
    • Conducted "Western Union" transactions.
    • Kept vigilant watch of scam/fraudulent gift card transactions. Documented gift card purchase amounts over $1000. Advised & disclaimed to customers of possible gift card scams.
    • Completed the weekly employee schedule for the front end & grocery associates.

Education

High School Diploma -

Zephyrhills High School
Zephyrhills, FL
06.2018

Skills

  • Preventive Maintenance
  • Team supervision
  • Basic accounting
  • Maintenance recordkeeping
  • Inventory monitoring
  • Staff scheduling
  • Strong multitasking
  • Guest complaint resolution
  • Proficient in Microsoft Excel
  • Team Training
  • Sales and upselling
  • Customer service
  • Verbal and written communication

Interests


  • Volunteering
  • Avid Reader
  • Animal Care
  • Crafting homemade mead using specialized equipment and brewing techniques
  • Drawing and Painting
  • Adventure Travel
  • Gardening
  • I participate in a variety of outdoor recreational activities

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Hotel Maintenance Supervisor

American Cruise Lines
11.2024 - 10.2025

Restaurant & Housekeeping Manager

American Cruise Lines
08.2023 - 11.2024

Guest Services Coordinator

American Cruise Lines
04.2022 - 08.2023

Dining Steward

American Cruise Lines
06.2021 - 01.2022

Front End Specialist - MOD

Winn Dixie
05.2019 - 06.2021

High School Diploma -

Zephyrhills High School

Similar Profiles

CREATE PROFILE