Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Dawley

Tacoma,WA

Summary

Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Responsible deli associate offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers. Experienced deli associate brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service. Experienced deli associate brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service. Motivated deli clerk offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills. Experienced deli associate brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service. Well-organized deli clerk bringing over 3 years of experience, upbeat nature and expertise in food preparation. Superior skills in organizing ingredients, minimizing waste and sanitizing kitchen surfaces. Motivated team player with history of working with little oversight to optimize performance. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Deli Associate

MSM Deli And Grocery
10.2020 - Current
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Learned other teammates' work tasks to train as backup.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Streamlined order processing by efficiently utilizing point-of-sale systems and effectively communicating with kitchen staff.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Accurately operated cash register to process customer payments.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prepared salads, soups and sandwiches for customers.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Crew Member

Taco Time NW
03.2018 - 10.2020
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Collaborated with team members to complete orders.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Prepared salads, soups and sandwiches for customers.
  • Became familiar with products to answer questions and make suggestions.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Observed customer purchases in line and differentiated between standard portions.
  • Took orders, prepared meals, and collected payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Accurately operated cash register to process customer payments.
  • Assisted other team members to achieve goals.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated leadership skills in managing projects from concept to completion.

Crew Member

Taco Time NW
03.2015 - 04.2016
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Collaborated with team members to complete orders.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Prepared salads, soups and sandwiches for customers.
  • Became familiar with products to answer questions and make suggestions.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Observed customer purchases in line and differentiated between standard portions.
  • Took orders, prepared meals, and collected payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Accurately operated cash register to process customer payments.
  • Assisted other team members to achieve goals.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated leadership skills in managing projects from concept to completion.

Crew Member

Taco Time NW
01.2014 - 06.2014
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Collaborated with team members to complete orders.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Prepared salads, soups and sandwiches for customers.
  • Became familiar with products to answer questions and make suggestions.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Brewed coffee and tea and changed out drink station syrups.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Observed customer purchases in line and differentiated between standard portions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Took orders, prepared meals, and collected payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Accurately operated cash register to process customer payments.
  • Assisted other team members to achieve goals.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Developed strong communication and organizational skills through working on group projects.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Identified issues, analyzed information and provided solutions to problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated leadership skills in managing projects from concept to completion.

Education

GED -

Paris Gibson Alternative Learning Center
Great Falls, MT
08.2017

GED -

Columbia Basin Job Corps
Moses Lake
2017

Skills

  • Interactive communication skills
  • Sales expertise
  • Cleaning and sanitizing
  • Customer Complaint Resolution
  • Point of Sale proficiency
  • Special Orders and Dietary Restrictions
  • Knife handling skills
  • Food Safety
  • Honesty and Integrity
  • Customer Needs Assessment
  • Ingredient inspection
  • Dishwashing
  • Customer Transactions
  • Guest inquiries
  • Raw Materials Handling
  • Issue Resolution
  • Cooking
  • Guest service
  • Recipe Adjustments
  • Stocking and Replenishment
  • Menu Memorization
  • Quality Assessment
  • Allergen awareness
  • Performance Improvement
  • Sales proficiency
  • Cleaning and sanitation
  • Payment Processing
  • Inventory checks
  • Inventory Rotation
  • Accurate money handling
  • Food Packaging and Labeling
  • Table and Dining Room Setup
  • Order Discrepancy Reporting
  • Money Handling
  • Preventing Food Spoilage
  • Customer Engagement
  • Cash handling proficiency
  • Reliability and punctuality
  • Sales and Promotions
  • Cleanliness and sanitation
  • POS Terminal Operation
  • Cash Register Operation
  • Order Taking
  • Collaboration and Teamwork
  • Basic Math
  • Kitchen maintenance
  • Critical Thinking
  • Training and Motivation
  • Kitchen Safety Standards
  • Payment Transactions
  • Food Handlers Card
  • Food portioning
  • Cash Handling
  • Portion Control
  • Food Handler Certification
  • Meal Preparation
  • [State] Food Handler Certified
  • Team Player
  • Dependable and Cooperative
  • Cash Register Operations
  • POS Systems
  • Food and Beverage Service

Timeline

Deli Associate

MSM Deli And Grocery
10.2020 - Current

Crew Member

Taco Time NW
03.2018 - 10.2020

Crew Member

Taco Time NW
03.2015 - 04.2016

Crew Member

Taco Time NW
01.2014 - 06.2014

GED -

Paris Gibson Alternative Learning Center

GED -

Columbia Basin Job Corps

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Jessica Dawley