Jessica Deal
Marshall,MO
Summary
Personable, friendly Customer Service Professional with extensive experience in the banking industry. Enthusiastic and results-driven with demonstrated passion for building relationships and growing business. Offers vast experience identifying customer's needs, managing accounts and portfolios, presenting and selling specific products and services, and following-up with customers to enhance an extraordinary experience. Seeking new position with exciting challenges where customer service, communication, interpersonal skills and growing relationships will be highly valued.
Overview
16
16
years of professional experience
Work History
Inside Sales Representative
WireCo® WorldGroup
Sedalia, Missouri
10.2022 - Current
- Listen, attend to, and resolve both internal and external customer issues and concerns
- Provide customers with product information, pricing and availability.
- Maintain customer and order tracking portals
- Enter orders into company sales portal accurately and in a timely manner per company guidelines
- Build and maintain strong relationships with key stakeholders: including logistics team, commercial team, product managers, and fellow inside sales representatives at other WireCo locations
- Effectively handle intra-company transactions as needed
- Generated new leads through cross selling
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Researched customer needs and preferences to identify opportunities for new business.
- Provided training sessions for new employees on company policies, procedures and best practices.
Veterinary Assistant
Blumhorst Veterinary Hospital
Marshall, MO
09.2021 - 10.2022
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Compiled physical and digital documents, charts and reports.
- Processed financial transactions for clients.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Prepared and labeled medications and instructed client on administration.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cleaned and maintained kennels, holding areas, lobby and surgical rooms.
- Unloaded and organized supplies and product inventory.
County Program Technician
United States Department of Agriculture, USDA
Marshall, Missouri
12.2020 - 08.2021
- Enrolled participants in government programs by providing forms, instructions and assistance.
- Answered questions and provided information to current and potential program participants.
- Produced program contracts, forms and documents to obtain required signatures.
- Organized and maintained records and files in digital library and physical filing system.
- Generated and maintained program notices, handbook amendments and similar materials.
- Worked closely with county director to prepare professional correspondence and document new policies or procedures.
Mortgage Loan Processor and Credit Administration Specialist
Wood & Huston Bank
Marshall, MO
12.2018 - 12.2020
- Performed extraordinary customer service to real estate customers, internal customers, vendors, title companies, and appraisers
- Prepared loan documentation and files for Consumer and Commercial Real Estate Loans through ComplianceOne Lending and Mortgage
- Verified all documentation for accuracy, completeness and compliance
- Assisted loan officers in obtaining all necessary loan support documents to be compliant with government regulations such as the Home Mortgage Disclosure Act, Truth-in-Lending Act, the Real Estate Settlement Procedures Act, and Flood Disaster Protection Act
- Maintained complete confidentiality of submitted information according to release guidelines.
- Responded to inquiries regarding account and loan information, processing loan payment requests, researching and correcting processing errors, completing Fiserv maintenance requests from internal employees, reconciling general ledger accounts and creating reports
- Performed basic secretarial duties that included maintaining a Outlook calendar and tasks, receiving inbound telephone calls, receiving and responding to emails, making copies, and using Microsoft Word, Excel, Outlook, PowerPoint, and Teams
- Member of the Wood & Huston Bank Culture Committee that helped design Culture Attributes to drive new thinking, strategies, processes and behaviors.
- Lead the Employee Appreciation subcommittee, that was formed under the Culture Committee, where we organized the first bank wide Event for employees.
Senior Customer Care Center Representative
Wood & Huston Bank
Marshall, Missouri
06.2013 - 11.2018
- Took a high volume of, calls, emails and chats, while providing excellent customer service.
- Recommend and cross sold banking products to meet customer's financial needs
- Assisted customers with deposit, operation, loan, and online baking questions and transactions
- Completed requests for customers including faxes, transfers, loan payments, address and phone number changes, Online Banking resets and check orders
- Promoted to an Online Banking SME (Subject Matter Expert) where I resolved complex issues regarding Online Baking Business Registrations, Online Banking Bill Pay, and external transfers
- Implemented training processes for newly hired employees
- Created new procedures, forms and training to provide new efficient ways to manage resources
- Assisted Call Center Supervisor in evaluating employee performance and cultivating improvement initiatives.
- Awarded the certificate of Top Performer for the Checking Product Sales Campaign
- Recognized numerous times for demonstrating and exceeding Wood & Huston Bank's Service Standards in providing extraordinary customer service
New Accounts Representative and Teller
Wood & Huston Bank
Marshall, Missouri
03.2010 - 08.2012
- Assisted customers with a variety of services, processed transactions and identified customer's financial needs and goals and offered appropriate products to suit needs.
- Handled a high number of customer interactions maintaining a cash drawer using Premier Teller
- Gathered relevant information to complete transactions in a timely and compliant manner by utilizing Fiserv
- Replenished and balanced ATM's and was a key holder for the main vault
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions
Pharmacy Technician
Medicine Shoppe Pharmacy
Marshall, Missouri
08.2008 - 03.2010
- Maintained a cash drawer while distributing medications and providing excellent customer service
- Verified customer's written prescriptions and refill requests to be complete and accurate
- Answered telephones, faxes, and responded to questions
- Assisted customers by answering simple questions, locating items or referring them to the pharmacist for medication information
- Updated records with all interactions and customers transactions
- Supported pharmacists by measuring, counting and labeling prescriptions
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Requested scripts from doctors and verified insurance and coding.
Education
Some College (No Degree) - Accounting
State Fair Community College
Sedalia, MOHigh School Diploma -
Marshall High School
Marshall, MO12.2008
Skills
- Excellent communication skills
- Exceptional customer service
- Microsoft Office expertise
- Computer Skills
- Account Reconciliation
- Money Handling Experience
- Willingness to learn
- Critical thinker
- Team player
- Organizational skills
- Data management
- Training & Development
References
Jaimie Bruce
USDA Farm Service Agency
Previous Supervisor
573-876-9462
jaimie.bruce@usda.gov
Amber Harriman
Loan Processor, Wood & Huston Bank
Previous Supervisor
660-631-2953
Brenda Clayton
Retired Customer Care Center Supervisor, Wood & Huston Bank
Previous Supervisor
660-676-9634
bgclayton.56@yahoo.com
Timeline
Inside Sales Representative
WireCo® WorldGroup
10.2022 - Current
Veterinary Assistant
Blumhorst Veterinary Hospital
09.2021 - 10.2022
County Program Technician
United States Department of Agriculture, USDA
12.2020 - 08.2021
Mortgage Loan Processor and Credit Administration Specialist
Wood & Huston Bank
12.2018 - 12.2020
Senior Customer Care Center Representative
Wood & Huston Bank
06.2013 - 11.2018
New Accounts Representative and Teller
Wood & Huston Bank
03.2010 - 08.2012
Pharmacy Technician
Medicine Shoppe Pharmacy
08.2008 - 03.2010
Some College (No Degree) - Accounting
State Fair Community College
High School Diploma -
Marshall High School
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