Jessica Dean

• Educated clients on proper home hair care maintenance techniques.
• Upsold additional services when appropriate to increase sales volume.
• Managed cash register transactions during checkout process.
• Provided consultations to clients about their desired hairstyle and hair care needs.
• Maintained cleanliness of work station by sanitizing tools and equipment between uses.
• Organized scheduling of appointments throughout the day.
• Applied highlights, lowlights or other coloring techniques.
• Shampooed, conditioned, cut, colored and styled hair according to client's instructions.

• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Managed inventory and supplies to ensure materials were available when needed.

• Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
• Increased sales by providing exceptional service and maintaining positive and energetic attitude.
• Assisted with basic bookkeeping, filing and maintaining clients' records.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Collected payment from customers and scheduled next appointments.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.

• Increased sales by providing exceptional service and maintaining positive and energetic attitude.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
• Collected payment from customers and scheduled next appointments.
• Scheduled appointments for customers using internal software system.
• Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.

Maintained friendly and professional customer interactions.
Received and processed cash and credit payments for in-store purchases.
Described use and operation of merchandise to customers. Made sure all needed paperwork was filled out accordingly and placed in proper files. Answer phone calls in a timely manner and made sure customers needs were reached before they hung up the line.

Answered customers’ questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Attended one team meeting each month to voice concerns and offer constructive feedback to others.

Processed multiple transactions each day in a timely manner. Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Consulted with customers on the latest styles and trends.Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Processed multiple transactions each day in a timely manner.Answered customers’ questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.