Jessica DeAndrade
Orlando,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem resolution, honed at companies like Happy Party Designs. Excelled in roles requiring critical thinking and computer proficiency, significantly improving service delivery. Proven track record in fostering collaborative environments and enhancing customer satisfaction, without relying on numerical metrics for success.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Happy Party Designs
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
Receptionist
Doctors Office
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Food and Beverage Attendant
Universal Studios
12.2022 - Current
- Trained new staff members on company policies and procedures.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Receptionist
Celebration Suites
01.2022 - 10.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
Education
Not Done - Political Science
Stetson University
DeLand, FL05.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Problem Resolution
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Food and Beverage Attendant
Universal Studios
12.2022 - Current
Receptionist
Celebration Suites
01.2022 - 10.2022
Customer Service Representative
Happy Party Designs
Receptionist
Doctors Office
Not Done - Political Science
Stetson University
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