Jessica Deciga
Brownsville,TX
Summary
Dynamic Shift Supervisor at CVS Pharmacy with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in cash handling and employee training, I successfully implemented strategies that improved store performance and reduced transaction times. Committed to fostering a customer-oriented environment while managing inventory effectively.
Overview
2020
2020
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
09.2017 - 08.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels, coordinating restocking to prevent shortages or overages.
- Implemented scheduling adjustments to optimize staff efficiency during peak hours.
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and loyalty.
- Oversaw cash handling processes, ensuring accuracy in register operations and financial reporting.
- Collaborated with management to develop strategies for improving store performance and profitability.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Built relationships with customers and managed accounts to drive revenue and profit.
Cashier Team Lead
Cvs Phamacy
2007 - 2013
- Supervised cashier team, ensuring adherence to operational procedures and customer service standards.
- Trained new cashiers on POS systems and company policies, enhancing team efficiency and service quality.
- Conducted regular performance evaluations, providing feedback and coaching to improve individual and team effectiveness.
- Implemented new checkout procedures that reduced transaction times and improved customer satisfaction scores.
- Resolved customer inquiries and complaints promptly, maintaining a positive shopping environment.
- Monitored inventory levels at the registers, coordinating with management to ensure product availability.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Monitored areas for security issues and safety hazards.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
Education
Medical Office Specialist -
Kplan Collage
Brownsville, TXHigh School Diploma -
James Pace High School
Brownsville, TX05.2009
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Customer-oriented
- Inventory control
- Operations management
- Inventory control and record keeping
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Supervisor
CVS Pharmacy
09.2017 - 08.2019
Cashier Team Lead
Cvs Phamacy
2007 - 2013
Medical Office Specialist -
Kplan Collage
High School Diploma -
James Pace High School