Jessica Dee Ann Oliver
Wichita,KS
Summary
Detail-oriented and knowledgeable, skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with medical experience dedicated to optimal patient care.
Overview
18
18
years of professional experience
Work History
Medical Office Specialist
Kansas Physician Group
06.2017 - Current
- Facilitated effective communication by triaging incoming calls and managing patient inquiries.
- Streamlined appointment scheduling, enhancing patient access and clinic efficiency.
- Executed electronic fax operations, ensuring timely distribution of documents for physician review.
- Maintained accurate patient records by scanning and forwarding new patient information to appropriate staff.
- Enhanced front desk operations through efficient patient check-in and verification of insurance details.
- Collected co-pays accurately, contributing to financial integrity and operational efficiency of the practice.
- Demonstrated attention to detail, ensuring compliance with health information standards.
- Collaborated with medical staff to support patient flow and optimize front office procedures.
CSR
Farmers Insurance
01.2016 - 06.2017
- Enhanced customer satisfaction by promptly answering policy inquiries and resolving issues.
- Facilitated policy adjustments and new business quotes to meet clients' evolving insurance needs.
- Processed payments accurately, ensuring timely updates to insured accounts and records.
- Supplied clients with essential documentation regarding their insurance policies as requested.
- Verified coverage details and assisted clients in filing auto and home insurance claims.
- Conducted follow-ups on newly added business, ensuring thorough communication and client understanding.
- Reviewed and scanned policy documents, submitting them for necessary approvals in a timely manner.
- Executed reminder calls for upcoming policy premium payments to maintain client compliance.
RGA Coordinator
Sharpline Converting Inc.
08.2007 - 01.2012
- Ensured efficient processing of customer returns by managing all paperwork for damaged items.
- Issued accurate credit for returned items, maintaining clear communication regarding the credit process.
- Retrieved faxed orders promptly via email and entered them into the database for processing.
- Coordinated packing and shipping of orders, including credit card and COD payments efficiently.
- Processed and scanned all paper documents into an electronic filing system for easy access.
- Prepared and printed invoices for mailing to ensure timely billing to clients.
- Operated the console to direct incoming calls to appropriate departments, enhancing communication efficiency.
- Maintained comprehensive records of transactions to support inventory management and customer service.
Education
Diploma - General
Circle High School
Towanda, KS05.1999
Cosmetology License -
Xenon International School of Hair Design
Wichita, KS05.2000
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Efficient
- Healthcare regulations
- Appointment setting
- Positive attitude
- EMR software
- Medical records maintenance
- Problem-solving
- Attention to detail
- Computer skills
- Phone and email etiquette
- Patient referrals
- Teamwork
- Multitasking
Timeline
Medical Office Specialist
Kansas Physician Group
06.2017 - Current
CSR
Farmers Insurance
01.2016 - 06.2017
RGA Coordinator
Sharpline Converting Inc.
08.2007 - 01.2012
Diploma - General
Circle High School
Cosmetology License -
Xenon International School of Hair Design
Summary of Qualifications
- Quickly learns and adjusts to new tasks and environments.
- Can effectively use fax machine, copy machine, multi-line phone, and 10 key
- Can type 48 wpm
- Attentive and good communication skills.