Jessica Deel

• Provided individualized instruction to students on a variety of topics, including defensive driving techniques, road safety rules and regulations, vehicle maintenance, and accident avoidance.
• Assisted students in developing their confidence behind the wheel with practice drives on city streets and highways.
• Instructed students on proper use of turn signals, lane changing procedures, speed control, parking maneuvers, emergency stops, and other driving skills.
• Developed and implemented customized driving lesson plans for students of all ages and skill levels.
• Conducted pre-trip inspections to ensure the safe operation of vehicles used in lessons.

• Provided emotional support and encouragement to clients.
• Monitored client behavior and documented any changes in condition or attitude.
• Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
• Transported clients to medical appointments and other activities as needed.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Responded to customer inquiries via email or telephone in a polite and professional manner.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

I was also a Driving Instructor for Michigan Driving School with all the same and added responsibilities that I now have with ODEC

• Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
• Maintained accurate records of client attendance, progress notes, medications, and incident reports.
• Provided crisis management interventions as needed to address behavioral issues in a timely manner.
• Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
• Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
• Monitored financial resources within the program budget to ensure efficient utilization of funds.
• Ensured that all necessary safety protocols were followed while providing care in the home environment.