Jessica De Jesus
Milford,DE
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding Epic and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Surgical Scheduler Coordinator
New Jersey Urology
03.2010 - 04.2021
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Checked patients in and out and collected payments.
- Coordinated with facilities to set up surgeries at hospitals and surgery centers.
- Maintained patients satisfaction with forward-thinking strategies focused on addressing their needs and resolving concerns.
- Data Entry
- Answering phone calls
- Copies, filing, scanning, mailing instructions ect.
Receptionist
Remax Realty Services
01.2009 - 02.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Medical Office Manager
Primary Medical Care
01.2005 - 01.2009
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Consulted with healthcare professionals on business decisions.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built and managed processes for tracking and monitoring department performance.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
High School Diploma -
Belford High School
Humble, TXSkills
- EHR Systems Expertise
- Verifying Insurance
- Facility Coordinating
- Correspondence Writing
- Obtaining Authorizations
- Payment Collection
- Checking in Patients
- Schedule Coordination
- Updating Charts
- Following up With Patients
- Insurance Verification
- Medical Coding
- Electronic Recordkeeping
- Patient Scheduling
- Referral Verification
- Data Entry
- Invoice Preparation
- Time Management
- Prescription Refills
- Clerical Support
- Office Management
- Medical Recordkeeping
- Collaboration and Teamwork
- Bookkeeping
- Medical Records Maintenance
- Data Entry Software
- Insurance Authorizations
- Supply Ordering
- Order Purchasing
- CPT Coding
- Patient Referral
- Customer Service
- Patient Health Information Access
- Medical Charting
- Epic Systems
- Appointment Setting
- Outpatient Procedures
- Cash Handling
- Appointment Scheduling
- Scheduling Tests and Procedures
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Surgical Scheduler Coordinator
New Jersey Urology
03.2010 - 04.2021
Receptionist
Remax Realty Services
01.2009 - 02.2011
Medical Office Manager
Primary Medical Care
01.2005 - 01.2009
High School Diploma -
Belford High School