Jessica De La Cruz

Warranty/Customer-

• I managed warranty and customer service for my market areas.
• I received calls and assisted customers in troubleshooting the issue. If I was unable to resolve the problem, I dispatched service technicians and managed the case with the customer until closure.

Billing-

• Managed purchase orders from builders and submitted work tickets and invoices for billing.
• Managed payment and aging reports from my market and contacted customer purchasing teams for payment information and updates.

Supported Operations-

• Managed and uploaded plumbing redlines (blueprints) for jobs to enable field team to layout/install conveyance systems in correct location.
• Submitted inventory list for upcoming jobs so that warehouse/supply chain could pull and palletize required components for each jobsite.
• Called in emergency locates for excavation crews as needed and assisted with hit line reports.
• Supported front line field teams with any assistance/informational requests to enable them to complete jobs in a timely manner.

• Arrange financial agreements as well as schedule restorative treatments for patients
• Schedule multi location hospital setting appointments for patients
• Verify commercial and private insurances daily
• Explain and communicate best standard of treatment according to doctor’s diagnosis
• Schedule and conduct interviews for open positions
• Credential all employees for hospital settings
• Ensure all licensing and certifications are up to date for our doctor and employees
• Ensuring schedule is followed and running smoothly and on time
• Scheduled and created marketing campaigns and Ideas

• Effectively managed all front desk tasks and procedures to ensure proper office workflow.
• Discussed treatment plans with patients and scheduled appointments accordingly.
• Brought forth a positive work ethic and a commitment to working collaboratively with office staff.
• Acted as a liaison between dentists, hygienists, and patients.
• Calmly handled heavy phone and waiting room volumes.
• Verified insurance eligibility and coverage
• Efficiently calculated patient copays, insurance estimates and deductibles for treatment

• Greeted customers upon entrance and provided necessary assistance
• Answered phone calls, collected personal information and managed scheduling of customer appointments
• Maintained client records while providing superiors with excellent assistance and support
• Managed all client files containing highly confidential information and profiles
• Started and completed all transactions in a timely manner

• Remained in full compliance with all safety requirements to protect personal and company assets
• Troubleshoot breakdowns to quickly and efficiently restore daily performance goals
• Thoroughly studied specifications to better understand job requirements
• Configured machinery to attain daily production goals
• Excelled in maintaining relationships with peers
• Produced copious amounts of quality work with minimum oversight