Jessica Delaney
New Orleans,LA
Summary
To achieve and succeed the highest goals in professional performance ultimately benefiting not only myself but for your company as well.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Promotional Brand Ambassador
Elevated Events
New Orleans, LA
10.2019 - Current
- Collaborated with other Promotional Models to ensure successful execution of promotions.
- Maintained a professional demeanor while interacting with customers at all times.
- Educated consumers on new products or services offered by the company.
- Dressed appropriately according to dress code requirements for each promotion.
- Distributed product samples, brochures, flyers to target audience.
- Adhered to brand guidelines when representing the company's image during promotions.
- Assisted in setting up promotional booths and displays.
- Maintained cheerful and upbeat attitude to engage and satisfy customers.
- Posed or struck suitable interpretive poses for promoting and selling merchandise or fashions during appearances, filming or photo sessions.
Spa Director
SOL SPA
Marrero, USA
06.2022 - 10.2023
- Supervised all staff members to ensure compliance with quality assurance standards.
- Created and managed annual budgets for each department within the spa.
- Ensured that proper sanitation procedures were followed at all times according to state regulations.
- Developed and implemented spa policies, procedures, and operational standards.
- Monitored customer feedback to identify areas of improvement in service offerings.
- Conducted regular performance reviews to evaluate employee productivity and effectiveness.
- Hired, led and provided performance management for spa employees.
- Utilized correct opening and closing procedures to start and end each day.
Medical Assistant
Ochsner Health
New Orleans, USA
03.2022 - 06.2022
- Provided patient care
- Obtained patient vitals
- Triaged patients
- Assisted with insurance verification
- Responsible for back office duties
- Ordered labs
- Responsible for scheduling patients for appointments
Spa Director
Planet Beach
New Orleans, USA
07.2015 - 10.2020
- Provided exceptional customer service to a professional fast paced automated spa
- Duties included membership sales, product sales, meeting monthly quota's, and hosting/marketing monthly member appreciation parties
- I was also responsible for meeting daily and monthly sales goals provided by corporate insuring each consultant did equal duties
- Responsible for developing and maintaining an open candidate pool for potential new hires
- Key holding duties included but but we're not limited to; opening and closing the business, maintaining cash drawer and deposits, employee scheduling and payroll, and transferring daily report logs to the corporate office, processing EFT drafts daily and all other billing duties including push-throughs and chargebacks
- Provided exceptional customer service to a professional fast paced automated spa
Golf Cart Attendant
Lakewood Golf Course
New Orleans
01.2014 - 07.2017
- Booted unruly and potentially endangering patrons from rides and amusement park.
- Provided directions to customers on how to safely operate a golf cart.
- Assisted golfers by providing preferred clubs and retrieving balls.
Education
Nursing assistant - Nursing
Advanced Nursing Training
New Orleans, LA11.2020
High School Diploma -
Fisher Middle High School
Lafitte, LA01.2010
Skills
- Customer engagement
- Exceptional communication
- Product demonstration
- Event management
- Branding
- Sales
- Marketing
- Communication skills
- Conflict resolution techniques
- Customer service
- Brand awareness
- Store promotions
- Staff training
- Sales expertise
- Marketing plans
- Sales and negotiation tactics
- Brand awareness development
- Time management mastery
- Lead generation
- Inventory control
- Staff training and development
- Coaching and mentoring
- Disciplinary techniques
- Project management
- Inventory management
- Shift scheduling
- Team leadership
- Staff development
- Employee onboarding
- Documentation and reporting
- Expense tracking
- Goal setting
- Expectation setting
- Verbal and written communication
- Recruiting and interviewing
Certification
- UV Tanning Trainer Certified / Tanning Salon Operator certified
- State Tested Nursing Assistant
- Certified Medical Assistant
- AED Certification
- AHA Certification
- CPR Certification
- First Aid Certification
- BLS Certification
- SafeServ Certified
Timeline
Spa Director
SOL SPA
06.2022 - 10.2023
Medical Assistant
Ochsner Health
03.2022 - 06.2022
Promotional Brand Ambassador
Elevated Events
10.2019 - Current
Spa Director
Planet Beach
07.2015 - 10.2020
Golf Cart Attendant
Lakewood Golf Course
01.2014 - 07.2017
Nursing assistant - Nursing
Advanced Nursing Training
High School Diploma -
Fisher Middle High School