Jessica De La Torre
Covina,CA
Summary
Reliable Operations Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 3 years of management performance and delivering results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Area Manager
Amazon Logistics
- Analyze data and generate reports to identify areas for improvement in operational efficiency
- Manage day-to-day operations including scheduling, budgeting, staffing, inventory control and customer service
- Monitore quality assurance processes to ensure product meets quality standards
- Implement process improvements to optimize operational efficiency and reduce costs
- Create budgets and monitor expenses to ensure cost effectiveness within the department
- Collaborate with senior management to develop long-term plans for achieving organizational goals
- Provide leadership support for special projects as needed
- Conduct periodic reviews of existing processes and procedures for continuous improvement initiatives
- Identify potential risks associated with various operations activities and implement preventive measures accordingly
- Motivate teams to achieve peak performance levels through training, coaching and mentoring activities
- Evaluate employee performance on a regular basis to promote professional development opportunities
- Partner with third party vendors and suppliers to maximize value from external relationships while minimizing costs
- Maintain a safe working environment by adhering to safety regulations and procedures.
Line Cook
Athenaeum Private Country Club
04.2021 - Current
- Perform Full array of cooking skills required for main dishes
- Weighing, measuring, and calculating ingredients for recipes
- Assist during Banquets, A la Carte dining, and Special Events.
Retail Leader Intern
Ross Dress for Less
04.2016 - 04.2021
- Weigh in on all company processes and identify ways to help the company succeed
- Learn the role of an assistant store manager and pertain to all store duties and protocols
- Learn how to run a multi-million-dollar company, with proper knowledge of processes.
Shift Leader
El Pollo Loco Restaurant
06.2019 - 08.2019
- Provide oversight to Crew members in the absence of the General Manager
- Coach, direct, recognize outstanding behavior, and establish priorities for Crew members during shift
- Train Crewmembers on policies and procedures, ensuring compliance with food safety, security, quality and cleanliness standards
- Opening/closing the restaurant requiring the operation of security alarms
- Creating and ensuring superior guest experiences
- Contributing to the achievement of cost and profit goals
- Maintaining cost controls and meeting the sales/profit goals
- Monitoring and ordering restaurant’s inventory
- Reviewing and inputting data into operation system
- Resolving Complaints promptly and adequately.
Education
Bachelor of Science in Business Administration - Management in Human Resources
California State Polytechnic University
Pomona, CA05.2020
Associate in Science - Business Administration for Transfer
Mt. San Antonio College
Walnut, CA06.2018
Skills
- Fluency in English and Spanish
- 15 years of Computer proficiency
- 5 years of Leadership experience
- 4 years of cash handling experience
- 2 years of data analysis
- 2 years of process improvement
- 2 years of employee development and training
- Communication skills
- Conflict resolution
- People skills
- Time management skills
- Critical thinking and problem-solving skills
- Teamwork and collaboration
- Rapport and relationship building
- Contractor Relationship Management
- Project Planning
Volunteer Experience
- Back 2 School, OC, 06/2022, Partnered with her peers within the OC region and the United Way school district to collect school supplies for a backpacking event. DAX5 collected approx. 300 single units of school equipment for Jessica to later volunteer her efforts on building backpack kits to deliver to unfortunate school district in the OC county. OC region combined was able to donate 200+ backpacks filled with the essential school supplies for a middle schooler.
- Toy Drive, Christmas 2022, Organized donations for SPARK of LOVE holiday toy drive and disseminated flyers for it throughout the entire station to make sure all warehouse associates/drivers were keeping track of the event. Thanks to the desire and enthusiastic involvement the 2022 Holiday Toy Drive from DAX5 was able to deliver the local Fire Department in the City of Industry 100+ unwrapped gifts, which they could subsequently give to the less fortunate.
- Food Bank, Volunteered at the food bank building grocery supply boxes to give back to the less fortunate for thanksgiving. Build 500+ boxes to give back to the community in 2022.
Certification
First Aid CPR AED
Timeline
Line Cook
Athenaeum Private Country Club
04.2021 - Current
Shift Leader
El Pollo Loco Restaurant
06.2019 - 08.2019
Retail Leader Intern
Ross Dress for Less
04.2016 - 04.2021
Operations Area Manager
Amazon Logistics
Bachelor of Science in Business Administration - Management in Human Resources
California State Polytechnic University
Associate in Science - Business Administration for Transfer
Mt. San Antonio College