Jessica De La Torre
Blue Springs,MO
Summary
Versatile human resources specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with several years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
8
8
years of professional experience
Work History
Employee Relations Professional
Children's Mercy Hospitals and Clinics
Kansas City, MO
09.2023 - Current
- Implemented a new accommodations process.
- Cultivated relationships with employees to ensure their well-being and engagement levels are maintained at a high level.
- Provided advice and guidance on employment law, policies, and procedures.
- Advised managers on effective communication techniques for handling difficult situations involving employees.
- Ensured compliance with all relevant federal, state, and local laws related to workplace accommodations.
- Monitored changes in legislation that may affect employee relations practices.
Financial Clearance Specialist
Children's Mercy Hospital
Kansas City, MO
10.2021 - 09.2023
- Processes insurance authorization for scheduled services outlined in
departmental policies, procedures, and workflow guidelines. - Maintains general understanding of payer guidelines and policies,
payer networks, insurance benefits, and review of clinical
information. - Identifies and provides relevant clinical documentation and support
for prior authorization to insurance company. - Follows up on pending authorizations in a timely fashion.
- Protects patient information.
- Communicates with patient and/or guarantor any insurance
determination and financial obligations along with setting
expectations for payment. Screens families for eligible financial
assistance programs as appropriate.
Human Resources Generalist /Bookkeeper
Absolute Systems LLC
Independence, MO
10.2019 - 10.2021
- Oversaw day-to-day office operations, including receiving and
organizing correspondence, answering and forwarding calls and
creating business letters and records. - Directed and oversaw the creation of various benefit programs,
including 401K, medical, and dental. - Trained and mentored administrative staff members in company
policies, daily task execution and industry best practices. - Created new hire orientation for onboarding new employees
including writing employee handbook for multistate company - Reduced financial discrepancies by accurately managing accounting
documentation in QuickBooks while maintaining case costs and
billing processes. - Directed and oversaw Human Resource duties such as payroll
processing, interviewing, background checks, and all other HR job
duties to maintain legal requirements. - Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Oversaw CRM updates and backups, report generation and
troubleshooting requisition.
Independent Insurance Agent
Aflac
Liberty, MO
10.2016 - 12.2019
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Analyzed existing benefits policies and recommended changes to improve cost efficiency or increase coverage options.
- Conducted orientation sessions to explain the details of employee benefits packages to new hires.
Education
MBA - Human Resources
Southeastern Oklahoma State University
Durant, OK10-2024
Bachelor of Arts - International Business
Park University
Parkville, MO05.2008
Skills
- Benefits Administration
- Healthcare knowledge
- HR understanding
- Educating leadership and employees
- Employee Relations
- Staff Training and Development
- Employee Development
Timeline
Employee Relations Professional
Children's Mercy Hospitals and Clinics
09.2023 - Current
Financial Clearance Specialist
Children's Mercy Hospital
10.2021 - 09.2023
Human Resources Generalist /Bookkeeper
Absolute Systems LLC
10.2019 - 10.2021
Independent Insurance Agent
Aflac
10.2016 - 12.2019
MBA - Human Resources
Southeastern Oklahoma State University
Bachelor of Arts - International Business
Park University