Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Del Castillo

Cudahy,CA

Summary

Seeking to work for a reputable company in the collections department and provide over 15 years of experience. To call customers with past due accounts and negotiate payment arrangements by phone, locate customer with delinquent accounts, and perform other duties as assigned by the company will be my major responsibility as an employee.

Overview

18
18
years of professional experience

Work History

Debt Recovery Specialist

McDonnell & Associates LLC
Tustin, California
10.2024 - Current
  • Developed strategies for improving the efficiency of debt recovery processes.
  • Negotiated payment plans with customers in order to collect delinquent debts.
  • Processed payments over phone and set up recurring drafts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Negotiated payment plans with delinquent account holders to facilitate debt resolution.

Collection Customer Service Representative

Challenge Financial Services
Orange, USA
02.2018 - 09.2024
  • As a customer care specialist my duties were to collect on 30-60 days past due accounts.
  • Managed a high volume of inbound and outbound calls.
  • Performed skip tracing techniques to locate missing or hard-to-find customers.
  • Assisted customers via phone, email, text, mail, and live chat, resolving inquiries regarding customer care.
  • Helped customers arrange payment arrangements based on their financial situation.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Collection Customer Service Representative

California Auto Finance
Orange, USA
02.2007 - 02.2018
  • As a 10–30 day collector, I negotiated repayment plans with customers.
  • Located and notified customers of delinquent accounts by mail and telephone to solicit payment.
  • Assisted all customer service calls and skipped trace to gain any new possible information on all delinquent accounts.
  • Offered customers payment arrangements to secure their accounts
  • Proven ability to work in a stressful environment.
  • When vehicles got impounded, helped customers to redeem.
  • Followed up with insurance companies to obtain payment on claims.

Education

High School Diploma -

Huntington Park High School
Huntington Park, CA
06.2004

Skills

  • Bilingual in English and Spanish
  • Strong work ethic
  • Word, Excel
  • Skip tracing
  • Multi-task management
  • High-volume calling
  • Teamwork orientation
  • Collections regulatory guidelines

Timeline

Debt Recovery Specialist

McDonnell & Associates LLC
10.2024 - Current

Collection Customer Service Representative

Challenge Financial Services
02.2018 - 09.2024

Collection Customer Service Representative

California Auto Finance
02.2007 - 02.2018

High School Diploma -

Huntington Park High School

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Jessica Del Castillo