Jessica De Leon

Proven ability to learn quickly and adapt to new situations.
Paid attention to detail while completing assignments.
Worked well in a team setting, providing support and guidance. Organized and detail-oriented with a strong work ethic. Self-motivated, with a strong sense of personal responsibility. Used critical thinking to break down problems, evaluate solutions and make decisions.

Exuded exemplary customer service best practices to help customers arrange or close accounts, finalize loan applications, and sign up for new services. Complied with regulatory specifications while recording moved, deposited, or withdrawn money transactions to prevent variances. Developed and maintained strong customer relationships, providing exceptional service. Balanced teller drawers and ATM cash. Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures. Verified customer identity and reviewed documentation for accuracy. Maintained customer records and updated account information. Provided advice on different bank products and financial options.

Completed customer transactions such as deposits, withdrawals, money orders, and checks. Initiated wire transfers, stop payments, and account transfers. Improved the professional competencies of newly hired tellers to navigate company systems confidently and use company resources appropriately. Monitored and reported suspicious activity in line with bank security policies. Followed up on customer complaints. Counted, verified and handled bank deposits and armored car transactions. Generated monthly reports on customer activity and customer feedback. Maintained accurate records of customer transactions. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates. Educated customers on use of banking website and mobile apps.

Administered end-to-end stock management, including incoming inventory. Gregariously greeted and assisted customers with product questions, selections, and purchases (including in-store and e-service transactions). Directed staff sales meetings to discuss development strategy, best practices, and process improvements. Amplified department revenue by 9% by maintaining loss prevention goals and vetting theft risks. Collaborated with upper management to implement continuous improvements and exceed team goals. Exceeded sales quotas and increased profitability through effective sales strategy and business planning.