Jessica Deleza
Enumclaw
Summary
Detail-oriented On Board Specialist with expertise in efficient patient management, compliance audits, and staff training. Committed to enhancing healthcare operations and ensuring accuracy in patient records.
Overview
9
9
years of professional experience
Work History
On Board Specialist
Bell MedEx
Renton
10.2024 - 12.2025
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted in maintaining accurate patient records and documentation.
- Collaborated with healthcare staff to streamline communication processes.
- Provided support during patient intake and discharge procedures.
- Conducted routine audits of medical records for compliance accuracy.
- Utilized electronic health record systems to update patient information.
- Facilitated training sessions for new staff on operational procedures.
- Supported billing and insurance verification processes as needed.
- Participated in ongoing training and compliance activities.
Lead Medical Assistant
Concentra Urgent Care
Tukwila
02.2020 - 10.2024
- Supervised medical assistants to ensure compliance with protocols and procedures.
- Coordinated patient flow and managed appointment schedules for efficient operations.
- Assisted healthcare providers with examinations, procedures, and patient care tasks.
- Maintained accurate medical records and updated patient information in electronic systems.
- Educated patients on health management and provided post-visit instructions.
- Trained new staff members on clinic policies, procedures, and equipment use.
- Collaborated with multidisciplinary teams to enhance patient care delivery processes.
- Managed inventory of medical supplies and ensured availability for daily operations.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
Leasing agent
Mercy Housing
Seattle
07.2016 - 02.2020
- Managed tenant applications and conducted thorough background checks for approval.
- Maintained accurate records of lease agreements and tenant communications.
- Collaborated with maintenance staff to ensure timely repairs and property upkeep.
- Educated tenants on community resources and services offered by the organization.
- Contacted and followed up with tenants on renewal notices.
Education
Medical Assistant Certification - Health Care Administration
Bryman College
SeaTac, WA08-1999
High School Diploma -
Thomas Jefferson High School
Auburn, WA06-1998
Skills
- Electronic health records
- Patient scheduling
- Medical compliance audits
- Staff training
- Insurance verification
- Patient care coordination
Timeline
On Board Specialist
Bell MedEx
10.2024 - 12.2025
Lead Medical Assistant
Concentra Urgent Care
02.2020 - 10.2024
Leasing agent
Mercy Housing
07.2016 - 02.2020
Medical Assistant Certification - Health Care Administration
Bryman College
High School Diploma -
Thomas Jefferson High School