Jessica Delfin

Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Managed and maintained patient rooms, shared-living areas and nursing stations. Assisted residents in preparing for activities and social programs. Helped residents walk with or without self-help devices. Assisted residents with bathing and dressing to promote personal hygiene. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers. Observed and reported unusual symptoms and changes to charge nurse. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Answered signal lights, bells or intercom systems to determine resident needs.

Improved patient outlook and daily living through compassionate care. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries. Created safe and positive living situations for clients by communicating with family. Laundered clothing and bedding to prevent infection. Aided with mobility and independence for disabled individuals and continually monitored safety. Reported concerns to nurse to promote optimal care. Maintained daily living standards by assisting clients with personal hygiene needs. Assisted patients with daily personal hygiene. Helped clients with personal needs from exercise to bathing and personal grooming.

Maintained clean and well-organized environment. Observed patients for changes in physical, emotional, mental and injuries. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Followed care plan and directions to administer medications. Monitored vital signs and medication use, documenting variances and concerning responses. Reported concerns to nurse. Built strong and trusting rapport with clients and loved ones. Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Warned persons of rule infractions or violations and evicted violators from premises. Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery. Wrote detailed reports regarding daily security activities and notable incidents. Searched individuals and baggage for devices, weapons and other prohibited items. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Operated scanning equipment to keep entrance lines moving efficiently.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Warned persons of rule infractions or violations and evicted violators from premises. Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement. Supervised property entrances and exits and monitored employee safety. Patrolled and secured industrial and commercial premises to prevent intrusion. Recorded required data for incident reports and files quickly and accurately. Wrote detailed reports regarding daily security activities and notable incidents. Responded to alarms and disturbances to maintain safety. Monitored premises and recorded activity in daily officer reports.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Secured personnel and premises by inspecting buildings, patrolling property. Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Responded to and thoroughly investigated reported incidents to protect company assets. Warned persons of rule infractions or violations and evicted violators from premises. Collaborated with local law enforcement agencies to support criminal investigations. Patrolled and secured industrial and commercial premises to prevent intrusion.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras. Wrote reports outlining thefts, unauthorized access violations. Warned persons of rule infractions or violations and evicted violators from premises. Guarded restricted areas to prevent unauthorized entry. Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises. Detected and reported unauthorized personnel and activities. Responded to alarms and disturbances to maintain safety. Monitored premises and recorded activity in daily officer reports.

Used calm, positive and encouraging approach with youth. Directed activities to promote growth in mental, emotional and educational areas. Promoted safe and positive environment for all children, peers and other personnel. Participated in various staff events, which included workshops and development meetings. Cultivated strong relationships with students by listening carefully and offering positive reinforcement. Offered key emotional support to special needs youth. Took appropriate disciplinary action when students did not correct inappropriate behavior.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Facilitated activities of daily living, personal hygiene management, feeding and ambulation. Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Managed and maintained patient rooms, shared-living areas. Used mobility devices to transport patients. Recognized and reported abnormalities or changes in patients' health status to nursing staff. Took patients temperature and pulse and documented height and weight. Engaged with patient family and friends. Answered signal lights, bells. Delivered high level of care to every patient.

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. Maintained knowledge of company products and services to promptly resolve complaints and concerns. Assisted staff with resolving complex customer issues. Assessed team member performances by delivering one-on-one coaching to promote better service. Set clear expectations and helped employees pursue optimal paths for achieving each target. Trained new quality-focused customer service representatives. Delivered continuous training to associates to maximize performance and customer relations skills. Oversaw and assessed customer service. Evaluated employee job performance and motivated staff to improve productivity. Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.

Maintained accuracy while handling payments, giving change and printing receipts to customers. Stocked server areas with supplies before, during and after shifts. Checked on guests to verify satisfaction with meals. Communicated with kitchen staff. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation. Updated customers on menu changes. Cleared table and bussed dishes to allow for quick setups. Set up dining room to meet hospitality and service standards. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens. Operated POS terminals to input orders, split bills and calculate totals. Completed opening and closing checklists. Documented food orders and ran items to guest tables in dining room. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Upheld strict quality control policies and procedures during customer interactions. Addressed inquiries, resolved customer issues. Consulted with customers regarding needs. Maintained merchandise presentation by stocking and rotating merchandise. Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures. Processing freight and preparing backroom for incoming freight. Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment. Acknowledged customers, identified needs and assisted with purchasing decisions. Complied with company standards of ethics. Maintained neat, safe and orderly workspace to prevent accidents and injuries. Followed proper stock rotation procedures. Assisted customers by loading heavy purchases in vehicles. Palletized merchandise for easy movement to sales floor locations. Updated signage to reflect new pricing.