Jessica Delgado
Wappingers falls,NY
Summary
Profile Summary I have over 10 years of professional experience in Customer Service relations. I am interested in affiliating with a progressive department, which offers a continuous challenge and growth opportunity based on previous experience, performance and productivity. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Senior Technical Accountant, Administrative Assistant
Swiss Re
05.2016 - Current
- Established an overall understanding of the Stop Loss business
- Managed captive programs and the unique accounting and month end reporting associated with these programs
- Processing premium receipts as needed
- Resolved multiple premium discrepancies as they are identified
- Communication with one or more of the following parties: our Contracts team, Underwriting, Sales, external producers or the policyholder
- Assisted in the follow up of delinquent premiums, short pays or overpayments
- Communicating with one or more of the following parties: Sales, external producers or the policyholder
- Assist in developing processes for new business initiatives
- Initiate review of routine processes for opportunities to increase efficiency and accuracy
- Provided back up for claims payments as needed when the person responsible for this task is out/off
- Developed an understanding and participated in month end close and reporting processes
- Interacted with external and internal auditors and various corporate accounting personnel within the North American region,
- Managed several large brokered treaty and facultative clients
Administrative Assistant
WPLJ
05.2013 - 04.2014
- Manage calendars, travel and expenses for Global Partnerships and Principal Investment and Acquisition teams, for 15 people.
- Managing multiple projects/queries, which require conflict resolution skills, time management, and organizational skills.
- Assist with planning events for the WEF Form, Clinton Global Initiative and off-sites to various countries and states.
- Coordinated meetings with prime ministers across various countries.
- Utilizing Oracle, RICH, Ourspace, iDocs, Risk Connect and Outlook
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
- Developed and maintained courteous and effective working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Customer Service
Montefiore Medical Center
03.2009 - 05.2013
- Managing multiple projects/queries, which require conflict resolution skills, time management, and organizational skills
- Ability to handle a large call volume on a daily basis (over 1,158 calls handled per month), analyze eligibility and data referrals for insurances, the ability to interact with internal and external customers of all levels including management levels, patient origin, ethnic background; and education levels
- Utilizing EMR, IDX, Carecast, CECC, CMCC, QNXT, QCARE and Relay health hospital databases
- Assist the CMO Diabetes department to establish a social networking page on Facebook for the Montefiore
- Diabetes department and assisted to develop the Cardiology Concierge program
- Trained over 20 new employees on Carecast, EMR, Aspect phones and Outlook email
- Develop a new training system for the department along with new reference materials
- Assist with internal focus group for MD Monte.
Sales Representative
Davler Media
05.2008 - 10.2008
- Sold advertising space to a diverse group of clients and built content for six publications
- Monitored and provided constructive suggestions for increasing magazine’s circulation and standing in the market
- Developed relationships with important community advertisers, which resulted in measurable revenue growth (over
- Promoted and sold new website to clients.
National Sales Assistant
WPLJ
05.2007 - 05.2008
- Provided office support for 15 local sales reps and various reps for National business
- Handled National and Local business requests
- Handled the company traveling [Air – International and Domestic; Land – Car Service] and expenses
- Prepared sales materials for the sales representatives
- Utilized Marketron database, Pacing reports; provided sales power point presentations, PPM Data knowledgeable and have trained in Continuity (Advertising Traffic).
Education
MBA - Business Marketing
Ashford University
Clinton, Iowa09.2012
BA - Completed Media/ Psychology
Hunter College
New York, NY08.2008
Masters of Licensed Marriage And Family Therapist - Licensed Marriage And Family Therapist
Touro University Worldwide
Los Alamitos, CA 06.2023 - Current
Skills
- Microsoft Office (Word, Excel, PowerPoint) RICH, Windows 7 Ourspace
- PPM Data Typing 45-60 WPM Cerebro
- Microsoft Teams
- Outlook
- SICSNT
- Executive Support
- Document and File Management
- Report Development
- Back Office Operations
- Accounts Payable and Receivable
- Meeting Minutes
Crafting
I enjoy crafting various things like shirts, mugs, bags, and novelty cards.
Languages
Spanish
Native or Bilingual
Timeline
Masters of Licensed Marriage And Family Therapist - Licensed Marriage And Family Therapist
Touro University Worldwide
06.2023 - Current
Senior Technical Accountant, Administrative Assistant
Swiss Re
05.2016 - Current
Administrative Assistant
WPLJ
05.2013 - 04.2014
Customer Service
Montefiore Medical Center
03.2009 - 05.2013
Sales Representative
Davler Media
05.2008 - 10.2008
National Sales Assistant
WPLJ
05.2007 - 05.2008
MBA - Business Marketing
Ashford University
BA - Completed Media/ Psychology
Hunter College
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