Jessica Delgado
Wappingers falls,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
SENIOR TECHNICAL ACCOUNTANT
Swiss Re
05.2016 - Current
- Process premium receipts as needed
- Resolve multiple premium discrepancies as they are identified. Communication with one or more of the following parties: our Contracts team, Underwriting, Sales, external producers or the policyholder
- Assist in the follow up of delinquent premiums, short pays or overpayments Communicate with one or more of the following parties: Underwriters, Business Services or the Client
- Assist in developing processes for new business initiatives
- Initiate review of routine processes for opportunities to increase efficiency and accuracy
- Provide payment details for claims payments as needed when the person responsible for this task is out of office
- Participate in month end close and reporting processes
- Interact with external and internal auditors and various corporate accounting personnel within the North American region
- Manage several large, brokered treaty and facultative clients
- Manage deal registrations
ADMINISTRATIVE ASSISTANT
Swiss Re
Armonk, NY
05.2013 - 05.2016
- Assisted with planning events for the WEF Form, Prepared materials for Clinton Global Initiative and off-sites to various countries and states
- Managed calendars, travel and expenses for Global Partnerships and Principal Investment and Acquisition teams, for 15 people
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Coordinated meetings with prime ministers across various countries
- Assisted coworkers and staff members with special tasks on a daily basis
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
CUSTOMER SERVICE
Montefiore Medical Center
03.2009 - 05.2013
- Managed multiple projects/queries, which require conflict resolution skills, time management, and organizational skills
- Managed a large call volume on a daily basis (over 1,158 calls handled per month), analyzed eligibility and data referrals for insurances, the ability to interact with internal and external customers of all levels including management levels, patient origin, ethnic background; and education levels
- Utilized EMR, IDX, Carecast, CECC, CMCC, QNXT, QCARE and Relay health hospital databases
- Established a social networking page on Facebook for the Montefiore's CMO Diabetes department
- Developed the Cardiology Concierge program in conjunction with the Diabetes department
- Trained over 20 new employees on Carecast, EMR, Aspect phones and Outlook email
- Developed a new training system for the department along with new reference materials
- Established an internal focus group for MD Monte
- Investigated and resolved customer inquiries and complaints quickly Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained up-to-date knowledge of product and service changes Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Sought ways to improve processes and services provided Enhanced productivity levels by anticipating needs and delivering outstanding support
NATIONAL SALES ASSISTANT WPLJ
WPLJ
05.2007 - 05.2008
- Provided office support for 15 local sales reps and various reps for National business
- Handled the company traveling [Air – International and Domestic; Land – Car Service] and expenses
- Prepared sales materials for the sales representatives
- Utilized Marketron database, Pacing reports; provided sales power point presentations, PPM Data knowledgeable and trained in Continuity (Advertising Traffic).
- Collaborated with marketing department to invent dynamic campaigns for sales.
Education
MBA - Business Marketing, LANGUAGES
Ashford University
09.2012
BA - Completed Media/ Psychology
Hunter College
08.2008
Skills
- Multi-Project Coordination
- Microsoft Office (Word, Excel, PowerPoint, Teams)
- Power BI
- Document and File Management
- Report Development
- Back Office Operations
- Accounts Payable and Receivable
- Friendly, Positive Attitude
- Leadership
- Bilingual
- Typing 45-60 WPM
Languages
Spanish
Native/ Bilingual
Timeline
SENIOR TECHNICAL ACCOUNTANT
Swiss Re
05.2016 - Current
ADMINISTRATIVE ASSISTANT
Swiss Re
05.2013 - 05.2016
CUSTOMER SERVICE
Montefiore Medical Center
03.2009 - 05.2013
NATIONAL SALES ASSISTANT WPLJ
WPLJ
05.2007 - 05.2008
MBA - Business Marketing, LANGUAGES
Ashford University
BA - Completed Media/ Psychology
Hunter College
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