Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Delgado-Evans

San Antonio,TX

Summary

Experienced General Manager and District Operator with a 15-year career driving sales and enhancing hospitality services. Recognized for adaptability and meeting deadlines in high-pressure settings. Excels in managing multiple projects simultaneously. Meticulous leader, self-starter, and strategic planner with strong managerial capabilities to drive operational success.

Overview

20
20
years of professional experience

Work History

District Operator

Papa Johns
03.2020 - Current
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Conducted preventative maintenance on equipment to reduce repair costs.
  • Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Enhanced team morale and productivity by organizing regular team-building activities.
  • Conducted comprehensive training for new operators, enhancing team skills and performance.
  • Improved product quality with meticulous attention to detail during inspection and sorting processes.
  • Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.

General Manager of Operations

Chuck E Cheese
08.2010 - 01.2020
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Maintained cleanliness and organization of location workspace, working closely with employees to systemize tasks
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked
  • Trained, coached and mentored staff to ensure smooth adoption of new company program
  • Monitored over 40 employees' day-to-day activities and made plans to rectify issues resulting in Guest Satisfaction
  • Promoted positive customer experience through day-to-day supervision and management of large facility
  • Collaborated with assistant managers to open and close location, office, and manage inventory
  • Increased sales by $500,000 by establishing goals, overseeing performance and Hospitality
  • Managed, trained and motivated Employees and Managers to continuously improve knowledge and abilities in Food and entertainment field
  • Scheduled employees for day to day shifts, taking into account customer traffic and employee strengths
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Supervised 10 to 25 employees on any shift, overseeing efficiency of sales and hospitality
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class hospitality
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits

Area Manager

Salvation Army
10.2005 - 02.2008
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Supervised 5 location managers and managed company assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Drove revenues and team morale by developing and deploying sales contests.

Education

General

Douglas MacArthur High School
San Antonio, TX
5 2000

Skills

  • Delegation
  • Employee reviews
  • Budget development
  • Recruitment
  • Coaching and mentoring
  • Staff training/development
  • Scheduling
  • Inventory management
  • Relationship building
  • Effective leadership
  • Complaint resolution
  • Invoice verification
  • Customer assistance
  • Profitability and revenue generation
  • Upselling
  • Building maintenance
  • Team leadership
  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Troubleshooting
  • Machine operation
  • Equipment operation

Timeline

District Operator

Papa Johns
03.2020 - Current

General Manager of Operations

Chuck E Cheese
08.2010 - 01.2020

Area Manager

Salvation Army
10.2005 - 02.2008

General

Douglas MacArthur High School

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