Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Deloach

Statesboro,GA

Summary

Experienced office manager and Dispatcher with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various office settings within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Highly organized Dispatcher with background in managing high-volume calls, coordinating logistics and overseeing administrative tasks. Skilled at multi-tasking, prioritizing workloads and maintaining calm under pressure. Strengths include effective communication, problem-solving ability and proficiency in dispatch software systems. Previous roles have led to improved office efficiency and streamlined dispatch processes.

Overview

13
13
years of professional experience

Work History

Office Manager/Dispatcher Coordinator

JD Heating and Air
Statesboro, GA
03.2019 - Current
  • Supervised staff members, organized schedules and delegated tasks.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Provided training to new hires on office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer complaints related to service issues or delays.

Dispatcher

Effingham County Sheriff's Office
Springfield, GA
02.2013 - 07.2018
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Provided pre-arrival instructions to callers in life threatening situations.

Sales Associate

Target Opportunity
Statesboro, GA
05.2012 - 02.2013
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

Dipatch Certification - Dispatching

GPSTC (Georgia Police Academy)
Forsyth, GA
10-2013

High School Diploma -

Statesboro High School
Statesboro, GA
05-2010

Skills

  • Customer service
  • Schedule management
  • Communication skills
  • Time management
  • Data entry
  • Workflow planning
  • Invoice management
  • Administrative support

Timeline

Office Manager/Dispatcher Coordinator

JD Heating and Air
03.2019 - Current

Dispatcher

Effingham County Sheriff's Office
02.2013 - 07.2018

Sales Associate

Target Opportunity
05.2012 - 02.2013

Dipatch Certification - Dispatching

GPSTC (Georgia Police Academy)

High School Diploma -

Statesboro High School

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