Jessica Del Olmo
Grand Prairie
Summary
Accomplished Team Trainer at Whole Foods Market, adept in staff training and customer service excellence. Leveraged strong work ethic and integrity to enhance team performance and customer satisfaction. Excelled in cash handling and management at Columbia Sportswear, mentoring staff and improving transaction accuracy. Demonstrates exceptional problem-solving abilities and teamwork, driving operational success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Team Trainer
Whole Foods Market
06.2021 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
- Maintained current knowledge of all team position requirements.
- Demonstrated new products, procedures and techniques to employees.
- Developed job-specific competencies and performance standards.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
- Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
Cashier
Columbia Sportswear
11.2016 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Science - Elementary Education
Mountain View College
Dallas, TX06-2020
Skills
- Work ethic and integrity
- Staff training
- Time management skills
- New employee training
- Customer service excellence
- Cash handling and management
- Cross-training skills
- Refunds and exchanges
- Merchandise restocking
- Customer service
Languages
Spanish
Timeline
Team Trainer
Whole Foods Market
06.2021 - Current
Cashier
Columbia Sportswear
11.2016 - 02.2024
Associate of Science - Elementary Education
Mountain View College
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