Jessica Demirlika
Champaign,IL
Summary
Proactive Front Desk Clerk, Cashier/Server with extensive experience enhancing guest satisfaction and resolving customer complaints. Skilled in guest reception, cash handling, and front desk management, with a strong focus on detail and customer relations. Bringing effective communication, problem-solving, and mentoring abilities to advance in a dynamic work environment. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
2
2
years of professional experience
Work History
Front Desk Clerk
Tenille Swanson
05.2024 - Current
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
Cashier/Server
Gianni Tasopoulos
09.2022 - 05.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
University of Illinois At Urbana-Champaign
Champaign, IL05.2027
High School Diploma -
William Howard Taft High School
Chicago, IL06.2023
Skills
- Problem-solving skills
- Listening Skills
- Cash Handling
- Conflict Management
- Guest Reception
- Front Desk Management
- Guest Services
- Oral and written communications
- Reporting capabilities
- Training and mentoring
- Teamwork and Collaboration
- Detail Oriented
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Clerk
Tenille Swanson
05.2024 - Current
Cashier/Server
Gianni Tasopoulos
09.2022 - 05.2024
University of Illinois At Urbana-Champaign
High School Diploma -
William Howard Taft High School
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