Jessica DeMoranville
Middleborough,MA
Summary
Highly motivated professional transitioning into the medical field, driven by my willingness to learn and compassion for others. Core competencies, honed over 12 years in Customer Service, include meticulous attention to detail and superior communication skills. Eager to leverage this proven background and quick learning ability to support a dedicated healthcare team.
Overview
15
15
years of professional experience
Work History
Crew Member
Dunkin
11.2025 - Current
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas
- Operated coffee machines and equipment to prepare beverages efficiently.
- Worked well with teammates and accepted coaching from management team.
- Assisted with financial tasks such as cash handling and drawer reconciliation.
Retention Coordinator
Nestle Waters
05.2011 - 09.2023
- Managed customer retention initiatives and provided solutions to enhance loyalty, satisfaction and retain their business.
- Assisted other departments such as Sales and Escalations as needed when call volume was high.
- Took inbound calls from customers assisting with their billing and delivery inquiries and providing relevant solutions as needed.
- Collected data and participated in side projects to provide feedback on call quality and volume for the company.
Education
Medical Assistant Certificate
Lincoln Technical Institute
Brockton, MA10.2009
Timeline
Crew Member
Dunkin
11.2025 - Current
Retention Coordinator
Nestle Waters
05.2011 - 09.2023
Medical Assistant Certificate
Lincoln Technical Institute