Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Denis

Homestead

Summary

Dynamic customer service professional with extensive experience at Republic Services, excelling in problem-solving and effective communication. Proven track record of surpassing performance metrics while providing exceptional support. Skilled in medical scheduling and billing, with a strong ability to deescalate situations and enhance customer satisfaction. Bilingual in Spanish, enhancing service delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Republic Services
Miami
10.2022 - Current
  • In my position, I provide excellent customer service skills.
  • I find solutions to customer concerns, take billing calls, discuss invoices, and take their payments, answer chat support inquiries, schedule services for all lines of business, provide account information, and update if needed, deescalate calls, and prevent them from reaching supervisors. Answer all questions they may have, or transfer them to the correct department if needed.
  • I am one of the top-performing employees; I am always on time and have a goal of always reaching my metrics and surpassing expectations.

Call Center Representative

American Airlines
Miami
10.2016 - 08.2021
  • Answer phone calls.
  • Answer chats and emails.
  • Help passengers out with flight information, changes or cancellations.
  • I provided excellent customer service to all clients/ passengers.

Front Desk Receptionist/Answering service

Family Pediatrics
Miami
03.2012 - 09.2016
  • I was required to answer phone calls and Provide excellent customer service to patients.
  • Dispatch messages to doctor and nurse.
  • Call patients to schedule doctors follow up appointments.
  • Call in prescriptions to different pharmacy's.
  • File and bill paperwork.
  • Verify insurance information.
  • Make refferals and schedule patients transportation.

Education

High school diploma -

South Dade Senior High School
Homestead, FL

Skills

  • Medical scheduling and billing
  • Customer service
  • Chat support
  • Scheduling services
  • Problem solving
  • Effective communication
  • Time management
  • Data entry
  • Customer relationship management
  • Dispute resolution
  • Refunds processing
  • Administrative support
  • Insurance verification
  • Medical terminology expertise
  • Microsoft Office proficiency
  • Communication skills
  • Direct sales techniques
  • Data entry accuracy
  • Copywriting and editing
  • Customer service excellence
  • Typing speed and accuracy
  • Bilingual communication (Spanish)
  • Medical receptionist duties
  • Phone etiquette and professionalism
  • Patient care coordination
  • Customer support strategies
  • Call center operations

Certification

Driver's License

Languages

  • English, Expert
  • Spanish, Expert

Timeline

Customer Service Representative

Republic Services
10.2022 - Current

Call Center Representative

American Airlines
10.2016 - 08.2021

Front Desk Receptionist/Answering service

Family Pediatrics
03.2012 - 09.2016

High school diploma -

South Dade Senior High School

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