Jessica Denney
Temple,TX
Summary
Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience in customer service and operating cash registers. Offering exceptional communication and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Belton, TX
08.2024 - Current
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Created promotional displays for advertising special events or promotions at the cafe.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Processed sales transactions to prevent long customer wait times.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Bartender /Guest Entertainer
Green Door on 2nd
Temple, TX
02.2022 - 07.2024
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state and company regulations.
- Effectively multitasked within fast-paced environment.
- Processed payments accurately and efficiently with POS system.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Server
Longhorn Steakhouse
Temple, TX
12.2020 - 02.2022
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
Sales Associate
Walmart
Temple, TX
11.2018 - 12.2020
- Developed trusting relationships with customers by making personal connections.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
Education
High School Diploma -
Belton New Tech @ Waskow
Belton, TX06-2018
Skills
- Opening and closing duties
- Team player
- Problem-solving
- Conflict mediation
- Time management
- Multitasking and organization
- Cash handling
- Clear communication
Timeline
Barista
Starbucks
08.2024 - Current
Bartender /Guest Entertainer
Green Door on 2nd
02.2022 - 07.2024
Server
Longhorn Steakhouse
12.2020 - 02.2022
Sales Associate
Walmart
11.2018 - 12.2020
High School Diploma -
Belton New Tech @ Waskow