Jessica Denomme
Stuart
Summary
Dynamic professional with extensive experience at OneMain Financial, excelling in loan administration and risk evaluation. Proven track record in enhancing customer satisfaction and retention through effective relationship management and process improvement. Adept at navigating regulatory compliance while fostering collaborative teamwork to achieve outstanding results in financial services.
Overview
21
21
years of professional experience
Work History
Bank Teller
PNC Bank
Jensen Beach
09.2025 - Current
- Ensured accuracy in processing customer transactions for deposits, withdrawals, and transfers.
- Provided assistance with account inquiries and educated customers on bank products.
- Contributed to positive customer experience by maintaining an orderly work environment.
- Promoted bank services through customer engagement, enhancing retention rates.
Sr. Loan Specialist
OneMain Financial
Delaware
06.2023 - 07.2025
- Processed and reviewed loan applications to determine eligibility and risk assessment.
- Conducted thorough compliance checks ensuring alignment with lending regulations and policies.
- Analyzed customer financial data, including income, debts, assets, and credit history for loan repayment evaluation.
- Maintained accurate records of loan files and client interactions for auditing purposes.
- Led training sessions for new staff on lending policies and effective customer service techniques.
- Identified process improvement opportunities aimed at enhancing customer experience and reducing wait times.
- Compiled monthly financial statements detailing portfolio performance metrics.
- Guided clients through loan terms and options to support informed choices.
Collection Specialist
Discover Financial Services
New Albany
07.2022 - 06.2023
- Identified high-risk accounts for prioritized follow-up, enhancing overall collection rates.
- Conducted thorough reviews of overdue accounts to schedule follow-up contacts.
- Executed collection calls, fostering positive dialogue while addressing customer needs.
- Developed solutions for customer payment disputes, maintaining compliance with legal standards.
- Secured payments through diligent follow-ups with customers disregarding payment commitments.
- Advised delinquent customers on tailored strategies for effective debt repayment.
- Processed and posted payments accurately to customer accounts, ensuring timely updates.
- Engaged customers in discussions about overdue payments to clarify credit terms.
Patient Care Technician/Certified Medical Assistant
Pickering Manor
Newtown
11.2007 - 08.2010
- Ensured patient comfort and safety through monitoring and timely reporting to healthcare team.
- Administered basic first aid during medical emergencies, supporting nursing staff effectively.
- Supported patients with personal hygiene tasks, fostering dignity and respect in care delivery.
- Sanitized medical equipment regularly to maintain a safe patient environment.
- Recorded patient information accurately in electronic health records to facilitate continuity of care.
- Obtained vital signs and relayed results to nursing staff for necessary interventions.
- Addressed patient requests for assistance efficiently and courteously.
- Monitored vital signs such as pulse, respiration, temperature, and blood pressure before procedures.
Receptionist/CMA
Deer Meadows Nursing Home
Philadelphia
12.2004 - 10.2007
- Oversaw front desk operations, fostering a welcoming atmosphere for residents and guests.
- Executed visitor check-in and check-out processes while upholding security measures.
- Ensured accuracy of patient records through diligent updates in office database.
- Facilitated organization and scheduling of resident activities and appointments for optimal participation.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
Education
Associate Degree - Nursing
Barton County Community College
Great Bend, KS08.2001
High School Diploma -
Sullivan Central High School
Blountville, TN06.1998
Skills
- Writing proficiency
- Loan administration
- Relationship management
- Cash handling expertise
- Time optimization
- Process enhancement
- Financial transaction management
- Problem resolution
- Collaborative teamwork
- Transaction oversight
- Account management skills
- Regulatory compliance
- Risk evaluation
- Account supervision
- Performance improvement techniques
- Call center experience
- Conversation adherence
- Payment handling strategies
- Client relations
- Debt recovery practices
- Market analysis
Timeline
Bank Teller
PNC Bank
09.2025 - Current
Sr. Loan Specialist
OneMain Financial
06.2023 - 07.2025
Collection Specialist
Discover Financial Services
07.2022 - 06.2023
Patient Care Technician/Certified Medical Assistant
Pickering Manor
11.2007 - 08.2010
Receptionist/CMA
Deer Meadows Nursing Home
12.2004 - 10.2007
Associate Degree - Nursing
Barton County Community College
High School Diploma -
Sullivan Central High School