Jessica Denomme
Stuart
Summary
Dynamic professional with extensive experience at OneMain Financial, excelling in loan administration and risk evaluation. Proven track record in enhancing customer satisfaction and retention through effective relationship management and process improvement. Adept at navigating regulatory compliance while fostering collaborative teamwork to achieve outstanding results in financial services.
Overview
3
3
years of professional experience
Work History
Sr. Loan Specialist
OneMain Financial
Delaware, Ohio
06.2024 - 02.2026
- Processed and reviewed loan applications to determine eligibility and risk assessment.
- Conducted thorough compliance checks ensuring alignment with lending regulations and policies.
- Analyzed customer financial data, including income, debts, assets, and credit history for loan repayment evaluation.
- Maintained accurate records of loan files and client interactions for auditing purposes.
- Led training sessions for new staff on lending policies and effective customer service techniques.
- Identified process improvement opportunities aimed at enhancing customer experience and reducing wait times.
- Compiled monthly financial statements detailing portfolio performance metrics.
- Guided clients through loan terms and options to support informed choices.
- Analyzed customer financial profiles to recommend suitable loan products
- Facilitated loan application processes, ensuring compliance with regulatory standards
Collection Specialist
Discover Financial Services
New Albany, Ohio
07.2023 - 06.2024
- Identified high-risk accounts for prioritized follow-up, enhancing overall collection rates.
- Conducted thorough reviews of overdue accounts to schedule follow-up contacts.
- Executed collection calls, fostering positive dialogue while addressing customer needs.
- Developed solutions for customer payment disputes, maintaining compliance with legal standards.
- Secured payments through diligent follow-ups with customers disregarding payment commitments.
- Advised delinquent customers on tailored strategies for effective debt repayment.
- Processed and posted payments accurately to customer accounts, ensuring timely updates.
- Engaged customers in discussions about overdue payments to clarify credit terms.
- Resolved customer inquiries and disputes, enhancing overall satisfaction and retention.
- Managed collections workflow, ensuring timely follow-up on overdue accounts.
Collections Agent
Citi Bank
Johnson City, TN
11.2022 - 06.2023
- Managed customer accounts to ensure timely payments and resolve outstanding balances.
- Utilized collection software to track payment histories and account status effectively.
- Negotiated payment plans with clients, fostering positive relationships for debt resolution.
- Conducted thorough account reviews to identify potential issues and recommend solutions.
Education
Associate Degree - Nursing
Barton County Community College
Great Bend, KS08-2001
High School Diploma -
Sullivan Central High School
Blountville, TN06-1998
Skills
- Writing proficiency
- Loan administration
- Relationship management
- Cash handling expertise
- Time optimization
- Process enhancement
- Financial transaction management
- Problem resolution
- Collaborative teamwork
- Transaction oversight
- Account management skills
- Regulatory compliance
- Risk evaluation
- Account supervision
- Performance improvement techniques
- Call center experience
- Conversation adherence
- Payment handling strategies
Timeline
Sr. Loan Specialist
OneMain Financial
06.2024 - 02.2026
Collection Specialist
Discover Financial Services
07.2023 - 06.2024
Collections Agent
Citi Bank
11.2022 - 06.2023
High School Diploma -
Sullivan Central High School
Associate Degree - Nursing
Barton County Community College