Jessica DeSalvo
Waynesboro,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Store Lead
Walmart
06.2011 - Current
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Conducted inventory analysis to determine optimal stock levels.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Organized shift meetings to communicate and resolve issues for night operations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered questions about store policies and addressed customer concerns
Education
Bachelor of Science - Forensics
University of Southern Mississippi
Hattiesburg, MS12.2012
Skills
- Team Building and Leadership
- Recruiting and Hiring
- Policies and Procedures
- Resource Allocation
- Multitasking and Organization
- Inventory Management
- Customer Service
- Documentation and Reporting
- Performance Assessment
- Problem-Solving
- Conflict Resolution
Timeline
Store Lead
Walmart
06.2011 - Current
Bachelor of Science - Forensics
University of Southern Mississippi