Jessica DesJardins
Bartender
Columbus,Ohio
Summary
Outgoing and passionate hospitality professional with over 10 years of experience in the food service industry. Highly regarded for expertise with client relations, cocktail development, training skills, and is also well versed in social media marketing, event coordination and team building.
Overview
10
10
years of professional experience
Work History
Sales Associate and Social Media Strategist
CDI Diamonds
Dublin, OH
01.2024 - Current
- Responsible for sales of diamond jewelry and loose stones.
- Worked with clients to design entirely custom rings, necklaces, earrings, and bracelets.
- Increased diamond sales by developing and implementing effective marketing strategies.
- Planned and executed special events to showcase exclusive diamond collections, driving increased sales opportunities.
- Increased audience engagement with innovative content and consistent posting schedules.
- Assisted in website re-design and copywrite.
Full Time Head Bartender and Lead Trainer
Cameron Mitchell Restaurants
Dublin, OH
02.2020 - Current
- Crafted specialty cocktails, recipes and training materials.
- Executed multiple restaurant openings in various different states
- Recognized for exquisite attendance, punctuality, and contribution to the restaurant as a whole.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Implemented drink prep procedures, oversaw over 40+ hours a week of bar prep and logistics.
Bartender and Event Coordinator
Market Bar
Dublin, OH
05.2021 - 06.2022
- Created cocktails and menu items for seasonal menus, specialty events, and monthly philanthropic endeavors.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for gatherings of over 200 guests
- Established working relationships with clients by organizing various events.
- Performed face-to-face and digital meetings to finalize contract for services and event details.
- Managed administrative logistics of events planning, event booking, and event promotions.
Head Bartender
Fourth Street Bar And Grill
Columbus, OH
08.2017 - 12.2019
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept bar presentable and well-stocked to meet all customer needs.
- Taught staff how to deliver outstanding service to every customer while balancing multiple customers at once.
- Consulted with managers to organize special events and promotions such as open mic comedy nights to bring in new customers.
- Assisted in managing the social media for the bar and improving overall traffic online.
- Trained new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
Server
Cameron Mitchell Restaurants
08.2015 - 12.2017
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Reinforced the company's "yes is the answer" policy by providing exceptional customer service to each and every guest.
- Extensive menu knowledge and menu wrapping skills as well as memorization of constantly changing specials.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed valuable people and teamwork skills that I have carried with me to every job since.
Customer Service Specialist
Pacific Sales
08.2014 - 12.2015
- First ever employee to be a customer service specialist for PAC sales under Best Buy.
- Helped to establish standards of procedure for my job tile for the entire company.
- Compiled customer feedback and recommended service delivery improvements to management.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Was responsible for preventing returns of sales ranging from $5,000-$100,000.
- Responsible for the organization and upkeep of all documents related to sales, delivery, and issues for each client.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Education
Bachelor of Science - Health Sciences
Ohio State University
Columbus, OH 05.2001 -
Skills
Extensive liquor, cocktail, beer and wine knowledge
Client relations
Social Media Marketing
Staff management
Engaging personality
Creating and maintaining regulars
Attention to detail
Timeline
Sales Associate and Social Media Strategist
CDI Diamonds
01.2024 - Current
Bartender and Event Coordinator
Market Bar
05.2021 - 06.2022
Full Time Head Bartender and Lead Trainer
Cameron Mitchell Restaurants
02.2020 - Current
Head Bartender
Fourth Street Bar And Grill
08.2017 - 12.2019
Server
Cameron Mitchell Restaurants
08.2015 - 12.2017
Customer Service Specialist
Pacific Sales
08.2014 - 12.2015
Bachelor of Science - Health Sciences
Ohio State University
05.2001 -