Hi, I’m
Jessica Destura
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Team player with exceptional listening and critical thinking skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Ready to help team achieve company goals.
Overview
11
years of professional experience
1
Certification
Work History
BayWa Re
Customer Service Manager
01.2023 - 12.2023
Job overview
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Created and reviewed invoices to confirm accuracy.
- Completed data entry tasks with accuracy and efficiency.
- NetSuite
- Microsoft Teams
- Pacejet
CVS Health
Operations Manager RX
05.2019 - 01.2023
Job overview
- Worked alongside the District Leader in assistance with store visits, emails, metrics, meetings and so on
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
CVS Health
NFL NBC B2B
11.2020 - 11.2020
Job overview
- COVID Testing for NBC and NFL employees
- Rapid PCR testing
- Complete set up and breakdown of all equipment
CVS Health
B2B Delta Airlines
09.2020 - 03.2021
Job overview
- COVID testing for Delta employees
- Rapid PCR testing
- Daily check in of patients using EPIC system
- Weekly inventory checks of COVID tests and PPE
- Airport background and security clearance required
- B2B
CVS Health Corporation
TRAVELING COACH
03.2017 - 01.2023
Job overview
- Travel to multiple districts to do On The Job training for incoming technicians and pharmacists in training
- Cross-trained existing employees in order to maximize team performance
- Trained new employees in specific job requirements
- Trained on multiple positions and technicians at once
- Pick-up, drive-thru, production, drop-off and inventory training
- Provided management with feedback regarding employee performance and training needs
- Maintained current knowledge of all facets of operations
- Ensured compliance with relevant regulatory employment rules and standards.
CVS Health Corporation
LEAD PHARMACY TECHNICIAN
09.2015 - 05.2019
Job overview
- Properly filled and dispensed an average of 700-800 prescriptions per day
- Correctly completed pharmacy paperwork, including daily and weekly reports
- Daily maintenance on ScriptPro
- Supervised 5 or more pharmacy technicians and coordinated day-to-day assignments
- Prepared pharmacy for regional manager visits
- Always kept a clean and organized environment
- Comfortable with multi-tasking from production, drop-off and the out windows
- Used to working in a non-stop environment
- Fast paced learner and open to growing opportunities within the company
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Worked alongside with 2 District Managers in assisting with yearly inventories at all stores
- Helped other stores in and out of district who needed extra assistance in completing daily tasks.
CVS Health Corporation
INVENTORY SPECIALIST
09.2014 - 09.2015
Job overview
- Implemented purchasing procedures that kept up with changing customer demands
- Utilized forecasts to determine needed inventory
- Completed scheduled inventory counts and supply audits
- Contacted other store locations to determine merchandise availability
- Ordered supplies and medications through Cardinal daily
- Ordered supplies and medications through weekly warehouse
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Strong Pak, Genco/Inmar returns, cycle counts, store-to-store transfers, amber vial returns, etc.
PHARMACY TECHNICIANCVS Health Corporation
04.2013 - 09.2013
Job overview
- Collected co-payments or full payments from customers
- Counted and labeled prescriptions with correct item and quantity
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Hand counted control medications, measured liquids and reconstituted antibiotics
- Completed new and updated patient profiles, including lists of patient medications
- Receptively answered customer questions and helped locate desired items in the pharmacy.
Education
Nevada State College at HendersonHenderson
Skills
- Attention to detail
- Organized
- Can work independently and stay on task
- Excellent communication
- Strong work ethic
- Microsoft office
- Experience in handling multiple projects at once, successfully
- Verbal and written communication skills
- Ability to problem solve and think on my feet
- Able to receive honest feedback in a positive way
- Exceptional telephone etiquette
- Shipping
- Team Building
- Customer Relations
- Customer-focused
- Adherence to high customer service standards
- Excellent time management skills
- Training and mentoring
- Administrative support
- Effective workflow management
- Dependable and Responsible
- Data Entry
- First Aid/CPR
Certification
- CPhT - Certified Pharmacy Technician
- CNP - Certified Notary Public
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
BayWa Re
01.2023 - 12.2023
NFL NBC B2B
CVS Health
11.2020 - 11.2020
B2B Delta Airlines
CVS Health
09.2020 - 03.2021
Operations Manager RX
CVS Health
05.2019 - 01.2023
TRAVELING COACH
CVS Health Corporation
03.2017 - 01.2023
LEAD PHARMACY TECHNICIAN
CVS Health Corporation
09.2015 - 05.2019
INVENTORY SPECIALIST
CVS Health Corporation
09.2014 - 09.2015
PHARMACY TECHNICIANCVS Health Corporation
04.2013 - 09.2013
Nevada State College at Henderson
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