Jessica Desvigne
Cypress,TX
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Care Representative
Spherion Staffing (United Healthcare)
Cincinnati, OH
04.2024 - Current
- hospital call center
- Maintained records of customer interactions, transactions, comments and complaints.
- Documented all conversations with customers accurately in the CRM system.
- Adhered to all company policies and procedures regarding customer service standards.
- Answered customer inquiries regarding products, services, and account information.
- Resolved customer complaints via phone, email, mail, or social media.
- Identified and escalated priority issues to appropriate personnel for resolution.
- Provided customers with product and service information in a timely manner.
Customer Service Representative
Discount Door Mechanic LLC
Houston, TX
02.2013 - 11.2022
- Assigned drivers to appropriate routes based on customer needs.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
High School Diploma -
Mission High
06-2004
Skills
- Member retention
- Service Upselling
- Customer Support
- Customer Service
- Data Entry
- Report Preparation
- Problem-solving skills
- Cash Handling
- Resolving issues
Certification
- CPR/ First Aid
Timeline
Member Care Representative
Spherion Staffing (United Healthcare)
04.2024 - Current
Customer Service Representative
Discount Door Mechanic LLC
02.2013 - 11.2022
High School Diploma -
Mission High
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