Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Dial

Duluth,GA

Summary

Operations Manager specializing in the veterinary industry with a strong background in managing people, inventory, budget planning, marketing, and delivering an optimal client experience. Seeking opportunities to leverage these skills in a new field.

Overview

11
11
years of professional experience

Work History

Practice Manager

Chewy Vetcare
03.2024 - Current
  • Manage group practice operations and ensure optimal performance across various practice areas.
  • Oversee inventory management, budget planning, and marketing initiatives.
  • Enhance client experience by implementing effective operational strategies and improving service delivery.
  • Develop and implement standard operating procedures (SOPs) to streamline operations.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Oversaw accounting, budgeting, and financial reporting.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.

Practice Manager

Banfield
10.2016 - 03.2024
  • Directed daily practice operations, including staff management, inventory control, and financial planning.
  • Coordinated marketing efforts to boost client engagement and practice visibility.
  • Led a team through conflict resolution, coaching, and performance management.
  • Managed budgets, forecasting, and P&L to ensure financial health and operational efficiency.
  • Conducted thorough market analysis to identify trends and opportunities for practice growth.
  • Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
  • Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
  • Extensive experience in multi-hospital management

Administrative Assistant

Solvay
05.2013 - 01.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Education

Bachelor of Arts - Business Management

Georgia Gwinnett College
Lawrenceville, GA
2018

Skills

  • Schedule Management
  • Staff Management
  • Practice Management
  • Workflow Management
  • Policy Implementation
  • Records Management
  • Employee performance
  • Strategic Planning
  • Payroll Administration
  • Excel Experience
  • New Hire Training
  • Staff Development
  • Workflow Planning
  • Supplies Ordering
  • Human Resources
  • Marketing
  • Performance Metrics
  • Staff Scheduling
  • Facilities Management
  • Excel Experience
  • Word Experience

Timeline

Practice Manager

Chewy Vetcare
03.2024 - Current

Practice Manager

Banfield
10.2016 - 03.2024

Administrative Assistant

Solvay
05.2013 - 01.2015

Bachelor of Arts - Business Management

Georgia Gwinnett College
Jessica Dial