Jessica Dial
Duluth,GA
Summary
Operations Manager specializing in the veterinary industry with a strong background in managing people, inventory, budget planning, marketing, and delivering an optimal client experience. Seeking opportunities to leverage these skills in a new field.
Overview
11
11
years of professional experience
Work History
Practice Manager
Chewy Vetcare
03.2024 - Current
- Manage group practice operations and ensure optimal performance across various practice areas.
- Oversee inventory management, budget planning, and marketing initiatives.
- Enhance client experience by implementing effective operational strategies and improving service delivery.
- Develop and implement standard operating procedures (SOPs) to streamline operations.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
Practice Manager
Banfield
10.2016 - 03.2024
- Directed daily practice operations, including staff management, inventory control, and financial planning.
- Coordinated marketing efforts to boost client engagement and practice visibility.
- Led a team through conflict resolution, coaching, and performance management.
- Managed budgets, forecasting, and P&L to ensure financial health and operational efficiency.
- Conducted thorough market analysis to identify trends and opportunities for practice growth.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Extensive experience in multi-hospital management
Administrative Assistant
Solvay
05.2013 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Education
Bachelor of Arts - Business Management
Georgia Gwinnett College
Lawrenceville, GA2018
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Policy Implementation
- Records Management
- Employee performance
- Strategic Planning
- Payroll Administration
- Excel Experience
- New Hire Training
- Staff Development
- Workflow Planning
- Supplies Ordering
- Human Resources
- Marketing
- Performance Metrics
- Staff Scheduling
- Facilities Management
- Excel Experience
- Word Experience
Timeline
Practice Manager
Chewy Vetcare
03.2024 - Current
Practice Manager
Banfield
10.2016 - 03.2024
Administrative Assistant
Solvay
05.2013 - 01.2015
Bachelor of Arts - Business Management
Georgia Gwinnett College