Jessica Dias
Houston
Summary
Project management professional with expertise in coordinating tasks, schedules, and resources to ensure project success. Proven ability to collaborate with teams and adapt to changing needs, delivering results through effective communication and organization. Skilled in task prioritization, conflict resolution, and using project management software. Known for reliability and strong focus on achieving goals.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Bye Bye Hair Brazilian Wax
11.2019 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted visitors warmly, creating positive first impression of organization.
- Routed incoming mail and messages to relevant personnel without delay.
Front Desk Receptionist
Sweet Peach Wax Studio
07.2019 - 11.2019
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Increased guest retention by maintaining a welcoming and organized reception area.
Front Desk Receptionist
Rio Body Wax
05.2019 - 07.2019
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Operated multi-line telephone system to answer and direct high volume of calls.
Project Management Assistant
TechnipFMC
09.2013 - 12.2017
- Updated charts and reports to deliver accuracy and completeness.
- Provided administrative support by organizing travel arrangements, managing calendars, and preparing meeting materials as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Completed multiple tasks simultaneously to optimize project completion.
- Worked with senior leadership to complete Control of expenses and reimbursement report.
- Arranged onshore and offshore personnel logistics to Port Calls for mission on vessels for Maritime services.
- Provided Purchase Requisitions for services and equipment required for operations, maintenance of vessels, including follow up of actions that are needed to ensure compliance in the purchase process;
- Followed up of payment process.
- Monitored and maintained resources required to all departments;
Bilingual Assistant
Fluxo Solucoes Integradas Ltda.
02.2011 - 05.2013
- Expedited response times to inquiries by efficiently managing phone calls, emails, and messages for prompt assistance.
- Organized company events and meetings with attention to detail, resulting in positive feedback from attendees.
- Supported office efficiency by managing schedules, organizing files, and maintaining a clean, professional workspace.
- Assisted in the development of marketing materials tailored to bilingual audiences for increased client engagement.
- Provided exceptional administrative support to senior staff members, ensuring smooth daily operations and successful project completion.
- Issued Tickets flight and hotel bookings for board and management team.
- Issued Purchase Order Requisition.
- Assisted in Control of expenses and reimbursement report of the Commercial and Services Departments.
- Provided support to partners and clients from several nationalities with logistics, interface with the team and monitoring the implementation of actions.
- Contributed to company growth by using bilingual abilities to connect with potential clients in new markets or industries.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
Executive Receptionist
OAS
03.2008 - 02.2011
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated travel accommodations, agenda and transportation for staff and out-of-town visitors.
- Maintained a well-organized front desk area, contributing to a professional atmosphere for clients and visitors.
- Enhanced office efficiency by managing schedules and appointments for executive staff.
- Handled incoming calls professionally, directing callers to appropriate personnel in an efficient manner.
- Greeted customers and visitors in-person and via telephone calls.
- Organized company events and meetings, fostering a positive work environment and boosting employee morale.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Contributed to cost-saving measures through diligent management of expenses related to travel arrangements or office supplies procurement.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Applied Arts And Science - Cognitive Psychology
Laureate International Universities - IBMR
Rio De Janeiro, Brazil11-2017
Skills
- Customer service
- Time management
- Listening skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
- Scheduling appointments
- Hospitality services
- Front office management
- Fluent in Portuguese and English
- Payment processing
- Call answering and routing
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Front Desk Receptionist
Bye Bye Hair Brazilian Wax
11.2019 - 08.2020
Front Desk Receptionist
Sweet Peach Wax Studio
07.2019 - 11.2019
Front Desk Receptionist
Rio Body Wax
05.2019 - 07.2019
Project Management Assistant
TechnipFMC
09.2013 - 12.2017
Bilingual Assistant
Fluxo Solucoes Integradas Ltda.
02.2011 - 05.2013
Executive Receptionist
OAS
03.2008 - 02.2011
Bachelor of Applied Arts And Science - Cognitive Psychology
Laureate International Universities - IBMR
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