Jessica Diaz
Cedar Creek,TX
Summary
Proven to enhance customer satisfaction and loyalty at Carters Inc, I excel in customer service and cash handling, demonstrating a strong work ethic and integrity. Skilled in resolving conflicts and proficient in payment processing, I consistently exceed productivity goals, ensuring efficient and secure customer transactions.
Overview
2
2
years of professional experience
Work History
Cashier
Carters Inc
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Janitor
Profesional Janitorial Services
04.2022 - 01.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Closing Employee
Orange Leaf Frozen Yogurt
02.2022 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Colorado River Collegiate Academy
Bastrop, TX05.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Time management skills
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Order Taking
- Organizational abilities
- Cash register systems
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Merchandise Restocking
- Refund handling
- ID Verification
- Inventory Control
- Order Packaging
- Retail Merchandising
- Product Recommendations
- Returns processing
- Purchase assistance
- Identification checks
- Loyalty Program Promotion
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Cooperative Attitude
- Adaptable and Flexible
- Customer Transactions
- Inventory Stocking
- Work Task Prioritization
- Employee Training
- Store merchandise stocking
- Credits and Refunds
Accomplishments
I graduated in 2021 & was going to Austin Community College, I was a student last semester & currently not enrolled but will be in the starting of this upcoming semester. I have had three jobs in the last two years. I am very experienced when it comes to customer service
, cash handling, typing, bilingual.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Carters Inc
04.2022 - Current
Janitor
Profesional Janitorial Services
04.2022 - 01.2023
Closing Employee
Orange Leaf Frozen Yogurt
02.2022 - 03.2022
High School Diploma -
Colorado River Collegiate Academy