Jessica Diaz
Lancaster,PA
Summary
Hardworking individual experienced in customer service and time management. Delivered positive and memorable experiences through strong interpersonal skills and adaptability. Focused on contributing to company growth while pursuing personal and professional development.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
23
23
years of professional experience
Work History
Merchandise Processor
Goodwill
Willow Street, Pennsylvania
11.2025 - Current
- Managed the flow of merchandise from donation to sales floor readiness.
- Sorted incoming merchandise by quality and category to ensure accurate inventory management.
- Sorted and organized donated merchandise for efficient processing.
- Organized, tagged and moved merchandise for use on sales floor.
- Organized and cleaned processing area to maintain efficient workflow.
Cashier
Whole Food Market
Lancaster, Pa
03.2024 - 10.2025
- Operated cash register to process payments accurately and efficiently across multiple payment methods.
- Operated cash register and processed customer transactions efficiently.
- Collected payments and provided accurate change.
- Provided excellent customer service to enhance shopping experience.
- Maintained organized checkout area for optimal workflow.
- Resolved customer inquiries and addressed issues to enhance overall customer satisfaction.
- Supported management with various operational tasks to improve workflow and service delivery.
- Restocked shelves with merchandise to ensure product availability. with merchandise.
- Executed tasks assigned by management to support team goals. as directed by management.
Cashier
Grocery outlet
06.2019 - 05.2020
- Operated cash register efficiently during busy store hours.
- Processed customer transactions accurately and promptly.
- Assisted customers by bagging groceries and restocking shelves for efficient an efficient shopping experience.
- Assisted customers with product inquiries and store navigation.
- Ensured cleanliness of facility, contributing to a welcoming environment for customers.
Cashier
Weis
02.2014 - 03.2014
- Processed customer transactions efficiently to ensure a positive shopping experience.
- Managed cash drawer and balanced funds at shift end.
- Assisted customers with product inquiries and store navigation.
- Stocked shelves throughout store.
Associate
Turkeyhill
10.2012 - 12.2012
- Assisted customers with their orders at the service counter.
- Prepared coffee and maintained cleanliness of equipment.
- Maintained cleanliness and organization of store environment.
Cook
Pizza Hut
06.2012 - 10.2012
- Recorded customer orders accurately at the point of sale.
- Took orders.
- Managed dishwashing and maintained cleanliness through sweeping and mopping.
- Maintained cleanliness throughout the store to create a welcoming environment.
General manager
Little caesars
09.2009 - 03.2012
- Led a team of 7 crew members in executing store activities to achieve operational goals.
- Oversaw daily store activities to ensure smooth operations.
- Coordinated recruitment and onboarding of new crew members and oversaw payroll processes for accurate compensation.
Team member
Taco Bell
08.2011 - 10.2011
- Operated kitchen equipment to prepare food items, ensuring timely service during peak hours.
- Processed customer orders accurately and quickly at the register, enhancing customer satisfaction.
- Maintained cleanliness and organization in dining and kitchen areas, supporting a positive dining experience.
- Performed various preparatory tasks for meal service.
- Assisted in food preparation in the kitchen.
Crew
Little caesars Columbia
07.2011 - 09.2011
- Processed customer orders quickly to enhance service speed.
- Prepared pizza dough following standard recipes.
- Operated kitchen equipment safely and efficiently during peak hours.
- Operated kitchen equipment safely to support high-volume service during peak hours.
- Collaborated with team members to ensure a clean and organized workspace for optimal workflow.
Associate
Dollar General
05.2010 - 08.2010
- Processed customer transactions at checkout, ensuring accuracy and customer satisfaction.
- Organized and replenished store shelves daily, contributing to optimal product availability for customers.
- Assisted customers with product inquiries and resolved issues promptly.
- Processed customer transactions efficiently at checkout.
- Assisted customers with product inquiries and promptly resolved issues, enhancing overall shopping experience.
Auditor
Rgis
09.2009 - 12.2009
- Executed inventory counts across diverse retail environments to maintain accurate stock levels.
- Performed comprehensive audits to verify adherence to company policies and standards.
- Collaborated with teams to enhance auditing processes and improve operational efficiency.
- Partnered with teams to refine auditing processes and streamline operational workflows.
Production
Hudson Twizzlers
04.2007 - 06.2007
- Operated candy line to ensure continuous production.
- Removed excess candy from production boards to maintain cleanliness.
- Checked weight of candy products for compliance with specifications. to ensure compliance with specifications.
- Packaged candy products for shipping to ensure timely delivery.
Auditor
Rgis
09.2006 - 03.2007
- Executed inventory counts across multiple store types, ensuring stock levels matched recorded data.
- Performed comprehensive audits to verify adherence to company standards, identifying areas for improvement.
- Analyzed financial documents for accuracy and completeness, supporting informed decision-making.
- Conducted inventory counts in various store types to ensure accurate stock levels.
Stocker
Michaels
09.2004 - 12.2004
- Stocked shelves with diverse arts and craft items, enhancing product visibility for customers.
- Stocked shelves with various arts and craft items to enhance product visibility.
- Organized backroom inventory for streamlined storage and quick access.
- Assisted customers in locating products, ensuring a satisfactory shopping experience.
Crew
McDonald's
07.2003 - 02.2004
- Took orders in drive-thru, ensuring prompt service for customers.
- Handled customer orders at front counter.
- Cleaned and sanitized dishes to maintain kitchen hygiene. and cleaned kitchen surfaces.
- Monitored and upheld cleanliness standards in the front lobby area. of front lobby area.
Education
School district of lancaster
Skills
- Merchandise sorting
- Inventory management
- Product organization
- Sales
- Cash management
- Production
- Management
- Customer service
- Organizational skills
Personal Information
- Date of Birth: 05/12/87
- Marital Status: Married
Timeline
Merchandise Processor
Goodwill
11.2025 - Current
Cashier
Whole Food Market
03.2024 - 10.2025
Cashier
Grocery outlet
06.2019 - 05.2020
Cashier
Weis
02.2014 - 03.2014
Associate
Turkeyhill
10.2012 - 12.2012
Cook
Pizza Hut
06.2012 - 10.2012
Team member
Taco Bell
08.2011 - 10.2011
Crew
Little caesars Columbia
07.2011 - 09.2011
Associate
Dollar General
05.2010 - 08.2010
General manager
Little caesars
09.2009 - 03.2012
Auditor
Rgis
09.2009 - 12.2009
Production
Hudson Twizzlers
04.2007 - 06.2007
Auditor
Rgis
09.2006 - 03.2007
Stocker
Michaels
09.2004 - 12.2004
Crew
McDonald's
07.2003 - 02.2004
School district of lancaster