Jessica Diaz
New York,NY
Summary
Personable, energetic bartender mixologist and waitress professional with exceptional pouring and hospitality skills. Possessing an in-depth understanding of mixing ratios and guests needs, consistently delighting customers by providing a memorable dining experience. Maintaining a positive attitude and great sense of humor during all hours of operation to boost guest loyalty and satisfaction. Versatile, trilingual professional with management experience, successfully motivating and leading team members to success. Known for being hardworking, ethical, detail-oriented, and dedicated to exceptional teamwork. Seeking an opportunity to expand skills and contribute to the success of the company.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Life & Health Insurance Agent
Quintero & Partners
08.2022 - Current
- Sold common and specialized policies to individuals
- Contacted policyholders and modified plans to reflect changing requirements and preferences
- Developed marketing strategies to compete with insurance companies
- Networked at events and dinners to obtain new clients.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Provided comprehensive customer service to drive client satisfaction.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Collaborated with underwriters to expedite policy approvals, ensuring timely coverage for clients in need.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Increased overall agency sales by effectively cross-selling additional insurance products based on individual client needs.
- Provided exceptional customer service, leading to numerous referrals and a growing client base.
- Manage approximately 100 calls, emails and faxes per day, for and from costumers.
Bartender Mixologist
Mistico
05.2023 - 02.2024
- Promoted warm, fun atmosphere for guests and team members
- Engaged guests with friendly, upbeat, positive conversations to build bar loyalty and encourage repeat business
- Created specialty cocktails following complex recipes
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Cleaned, organized and replenished supplies to maintain bar appearance
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress & Assistant Manager
Lucali Miami Beach
01.2021 - 05.2023
- Worked in fast-paced environment, handled multiple priorities and learned new procedures
- Greeted guests with an upbeat positive personality and maintained the same energy throughout the course of their dining experience
- Answered detailed questions about menu selections and recommended food choices to their likings
- Recommended and upsold additional menu items to improve sales
- Met cleanliness targets and sanitized dining room, bathrooms and other areas
- Communicated clearly with back-of-house staff to avoid errors
- Checked with guests upon delivery of food items to promote patron satisfaction
- Cleaned tables, completed closing duties and re-stocked tableware and supplies.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
Education
Bachelor Degree - Administration: Marketing & Advertising - Business Administration And Management
Jose Maria Vargas University.
Caracas, Venezuela 06.2011
TOEFL. - English-as-a-Second-Language Education
Talk School of Languages
Miami 05.2012 - 05.2014
Skills
- Creative, Complex, Beverage Mixology
- Responsible Alcohol Service
- Friendly & Energetic Personality
- Upselling clients
- Dining Room Management
- Exceptional Team Member
References
- Carlos Colina, General Manager Quintero & Partners, 305-615-0947
- Gustavo Osuna, Mistico Owner, 786-793-2468
- Isabel Pina, Lucali Manager, 561-331-9677
- Marco Balza, Casa Florida Bar Manager, 305-878-5986
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Limited Working
Timeline
Bartender Mixologist
Mistico
05.2023 - 02.2024
Life & Health Insurance Agent
Quintero & Partners
08.2022 - Current
Waitress & Assistant Manager
Lucali Miami Beach
01.2021 - 05.2023
TOEFL. - English-as-a-Second-Language Education
Talk School of Languages
05.2012 - 05.2014
Bachelor Degree - Administration: Marketing & Advertising - Business Administration And Management
Jose Maria Vargas University.
Similar Profiles
Kenny MariaG. Lobaton SilvaKenny MariaG. Lobaton Silva
Insurance Sales Agent at Quintero & PartnersInsurance Sales Agent at Quintero & Partners
DOMENICK GARCIADOMENICK GARCIA
PREP/DISHWASHER/CASHIER at Alex QuinteroPREP/DISHWASHER/CASHIER at Alex Quintero
Nahum ChavezNahum Chavez
Volunteer at Casa Quintero Mexican RestaurantVolunteer at Casa Quintero Mexican Restaurant