Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Diblasio

East Meadow,NY

Summary

Driven Retail Supervisor/Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.


Successful employee 7+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

10
10
years of professional experience

Work History

Bartender

Boar Hat Wing House
04.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Head Teller

Island Federal Credit Union
08.2023 - Current
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.

Selling and Staffing Supervisor

Victoria's Secret & PINK
12.2021 - 07.2023
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Bar Manager and Bartender

Public House 106
09.2020 - 04.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Supervisor/Manager

Victoria's Secret & PINK
08.2014 - 03.2020
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Completed special projects by using effective decision making, critical thinking and time management skills.

Education

Associate of Applied Science -

NCC
Garden City
2014

Skills

  • Customer Service and Assistance
  • Managing Operations and Efficiency
  • Time management
  • Organized
  • Willingness to learn
  • Team player attitude

Timeline

Bartender

Boar Hat Wing House
04.2024 - Current

Head Teller

Island Federal Credit Union
08.2023 - Current

Selling and Staffing Supervisor

Victoria's Secret & PINK
12.2021 - 07.2023

Bar Manager and Bartender

Public House 106
09.2020 - 04.2023

Supervisor/Manager

Victoria's Secret & PINK
08.2014 - 03.2020

Associate of Applied Science -

NCC

Similar Profiles

CREATE PROFILE
Jessica Diblasio