Jessica Dickson
Houston,TX
Summary
Season Operations Leader with a Master’s in Management, offering extensive expertise in developing talent and leading high-performing teams within complex healthcare environments. Adept at implementing transformative strategies that drive sustainable revenue growth while setting industry standards for excellence in patient care. Committed to a shared mission of delivering outstanding healthcare services, I am a data-driven decision-maker with an unwavering dedication to excellence. Passionate about nurturing talent and enhancing quality care, I focus on achieving superior patient satisfaction and fostering strong physician and employee engagement. I lead with my head, heart, and hands to ensure impactful and compassionate healthcare delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Paradigm at Woodwind Lakes
Houston, Texas
04.2024 - Current
- Developed and implemented policies and procedures to ensure compliance with state regulations for 180-bed campus.
- Created strategic plans to promote growth and development of the facility's services.
- Coordinated interdisciplinary teams to provide comprehensive care for residents in accordance with their individualized service plans.
- Provided guidance and support to departmental managers on issues related to personnel management or regulatory compliance.
- Identified staffing needs, recruited and trained staff members, monitored performance, and conducted annual reviews.
- Managed budgeting processes for nursing home operations, including payroll expenses and capital expenditures.
- Conducted quality assurance activities to evaluate the effectiveness of care provided by staff members.
- Analyzed data from various sources such as billing information, census reports., to identify areas requiring improvement or cost savings opportunities.
- Collaborated with medical directors on matters related to resident care standards and clinical practices.
- Interpreted federal and state laws governing long-term care facilities and ensured compliance with all applicable regulations.
- Responded promptly to inquiries from families regarding their loved ones' status or care plan.
- Ensured timely submission of reports related to financial performance or utilization review requirements.
Chief Operating Officer-in-Training
West Oaks Hospital-Universal Health Services
Houston, Texas
02.2023 - 04.2024
- harnessed talents, broaden my healthcare knowledge and utilize my large-scale operational and transferrable skills in addition methodologies to gain functional aspect of managing a Behavioral Health Hospital
- 176-bed free-standing inpatient psychiatric hospital, where I drove high-impact business strategies closely under the tutelage of the Chief Executive Officer translating high-level strategies into actionable plans, reducing turnover by 5%, by increasing engagement, cultivating business relationships in the community which generated a 6% volume increase in census as well as driving 90% return rate on employee engagement surveys
- Developed a keen focus on key areas of day-to-day operations maximizing $3.5million dollar profit above bottom-line growth YTD, while fostering harmonious culture of excellence and collaboration to align with the company's strategic goals and marketplace dynamics
- Data-driven visionary translating and accomplishing results while demonstrating robust competency skills within intake/admissions, clinical departmental management, nursing, Joint Commission and State regulatory controls, risk management, finance, business development and marketing
- Driving and delivering with a smooth blend of strategic thinking, program management rigor, relationship building and business analysis expertise demonstrating proficiency in managing cross-functionally within a behavioral health space
- Developed and implemented strategies to increase operational efficiency.
- Monitored performance metrics to ensure quality standards are met.
- Directed the daily operations of multiple departments across the organization.
- Created annual budgets and monitored expenses against budget goals.
- Reviewed policies and procedures to ensure compliance with applicable regulations.
- Identified new business opportunities through market research analysis.
- Established key performance indicators for measuring success.
Regional Vice President of Operations
American Senior Communities
Indianapolis, Indiana
05.2021 - 10.2022
- Multi-site Strategies/Management/Contributor
- Responsible and accountable for leading a high performing team of Executive Directors and Corporate interdisciplinary teams leveraging communication and collaboration strategies directly and indirectly partnering to drive clinical and financial deliverables while minimizing risk and maximizing success for region
- Business Plan Execution managing P & L and EBITDA to the top 15% net revenue impact in peer group by managing and providing strategic census and marketing insight during weekly one-on-ones meetings both virtually & in-person lead; holding teams accountable, ensuring precision, providing support reducing barriers recognizing/celebrating shared success throughout market payor mix changes
- Analytical and Curious Approach generated $24 M in gross operating revenue for a growth of 10% year over year through managing expenses, NOI, P & L variance reports and reviewing major variances to revenue, expenses and NOI fostering a strong partnership with Executive Directors, Director of Nurses and site department leaders creating thought provoking meetings identifying and dismantling challenges that would hamper progress delivering on objectives
- Maintained an average 4 Star CMS rating for region throughout the tenure
- Direct, developed and responsible for process improvement through education to support State and Federal regulations, responding properly with incident reports and plans of correction for any deficiencies identified adhering to the organizations policy and procedures to increase visibility around quality & patient satisfaction intentionally providing feedback for areas of opportunity championing better health outcomes in longterm care
- Developing Future Leaders created a training and development mentorship program for high performing employees recruited, hired, motivated, developed and monitored performance of new employees onboarding experience resulting in several promotions and improved retention metrics within the region nurturing and shaping future leaders
- High-Performance Teams ambitious go-getter, data driven insight and assessment skills owning several operational strategies throughout the year having guided millions in revenue enhancements while utilizing quantitative and qualitative reasoning skills to reduce patient and facility risk which resulted in positive State and Federal survey outcomes
- Change Management achieved 95% to goal in overall staff and resident Covid 19 vaccinate initiatives by connecting with Executive Directors, patients and physicians to proactively educate members on the importance of the vaccine then reporting metrics to regional and corporate stakeholders
Senior Executive Director
American Senior Communities
Indianapolis, Indiana
08.2013 - 05.2021
- Multi-site Operations Mentor achieved powerful results
- Earned respect of executives, team members through hands-on intuitive decision making, support, and implementation strategies, driving the day-to-day operations for skilled nursing facilities responsible for P & L management results, clinical, quality and regulatory workstreams among interdisciplinary leaders translating patient experience and other quality data scorecard metrics outcomes which collectively exceeded performance objectives
- Increased census growth by 20% forecasting creative marketing strategies, staying abreast of industry trends while cultivating strong relationships between hospital physicians and facility leadership resulting in overall census growth by 5% year over year, finishing with a book of business over $4M and achieving reduction in rehospitalizations over span
- Reduced Negative Regulatory Surveys by 20% year over year by empowering my team to have a quality first mentality and proactively educating front-line staff on the many different ways to provide quality care to residents and addressing care concerns immediately resulting in favorable State surveys and regulatory preparedness achievements
- Risk Management& Compliance earned Compliance Champion Award for State by teaching and mentoring team on policies, procedures, processes and communicating to provide on the spot improvements resulting in favorable outcomes for risk and compliance management
- Training and Development recruited and interviewed new department leaders collaborating to reduce turnover year over year by 25% guiding engagement and teambuilding initiatives, performance evaluations, influencing an open-door policy that generated a quality first culture for the organization
- Product Management& Integration optimizing process efficiency joining training sessions assisted with implementation of Matrix EMAR system which managed clinical outcomes for patients/customers improving technology and innovation improvement efforts
Education
Masters in Management - Concentration in Healthcare
Indiana Wesleyan University
Bachelors of Science - Human Service Management
Indiana Tech University
Certified Trauma Informed Care Specialist and Trainer -
Arizona Trauma Institute and Therapy
Skills
- Strategic mindset with an ability to see the way forward; sets aggressive goals and delivers results
- Establish and develop strong relationships with internal and external key stakeholders
- Comfortable presenting in a group setting
- Proven, successful negotiation and business management skills
- Strong detail orientation with the ability to be productive and accountable and work under tight deadlines when needed
- Not afraid to try new things - driven to improve results constantly
- Ability to manage time and juggle multiple priorities to execute high-quality deliverables
- Executive Leadership
- Change Management
- Cross-Functional Collaboration
- Financial Management
- Process Improvement
- Operations Management
- Business Development
- Marketing
- Organizational Development
- Performance Management
- Corporate Communications
- Delegation
- Recruitment and retention
- Budget Administration
- Long-range goal setting
- Cross-Functional Teamwork
- Human Resources Management
- Financial Oversight
- Risk Management
- Strategic thinking
- Problem Solving
- Decision making
- Change leadership
- Project management
Certification
- Licensed Health Facility/Nursing Home Administrator, Indiana, #14005187, Texas Provisionary pending
- National Association of Long-Term Care Administrator Board (NAB), #R1425459
- Health Services Executive (HSE), #12417
Personal Information
Title: MSM, HFA
Timeline
Licensed Nursing Home Administrator
Paradigm at Woodwind Lakes
04.2024 - Current
Chief Operating Officer-in-Training
West Oaks Hospital-Universal Health Services
02.2023 - 04.2024
Regional Vice President of Operations
American Senior Communities
05.2021 - 10.2022
Senior Executive Director
American Senior Communities
08.2013 - 05.2021
Masters in Management - Concentration in Healthcare
Indiana Wesleyan University
Bachelors of Science - Human Service Management
Indiana Tech University
Certified Trauma Informed Care Specialist and Trainer -
Arizona Trauma Institute and Therapy