Jessica Dickson
Houston
Summary
Innovative and growth-focused healthcare executive with a Master's in Management, consistently surpassing business objectives through strategic leadership approaches. Demonstrated expertise in developing and implementing data-driven campaigns that drive quality, revenue, and patient engagement. Passionate professional with a cutting-edge healthcare background, adept at leading teams and ensuring regulatory compliance is achieved. Proven skills in operational management, patient care, and budget oversight. Recognized for fostering collaborative environments and maintaining high standards. Reliable and adaptable, leader delivering exceptional results utilizing her head,heart and hands in dynamic workspaces.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Paradigm at Woodwind Lakes
04.2024 - Current
- Implemented policies and procedures to ensure compliance with Texas State and CMS regulations for 180-bed post-acute care campus, while facilitating the successful graduation off Federal Focus Survey list.
- Created strategic plans to promote business development and census growth, improving census by 35% while implementing data driven marketing campaigns that increased revenue and improved patient engagement.
- Identified staffing needs, recruited and trained staff members, monitored performance, and conducted annual reviews reducing turnover by 25%.
- Analyzed data from various sources such as billing information, KPI and P & L reports, to identify areas requiring improvement or cost savings opportunities.
- Collaborated with medical directors on matters related to resident care standards and clinical practices.
- Collaborated on operational support task to achieve common goal. Responded promptly to inquiries from families regarding their loved ones' status or care plan.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Chief Operating Officer-in-Training
West Oaks Hospital-Universal Health Services
02.2023 - 04.2024
- Harnessed talents, broaden healthcare knowledge and utilized large-scale operational and transferrable skills in addition methodologies to gain functional aspect of managing a 176-bed free-standing inpatient Behavioral Health Hospital
- Drove high-impact business strategies closely under the tutelage of the Chief Executive Officer translating high-level strategies into actionable plans, reducing turnover by 5%, by increasing engagement, cultivating business relationships in the community which generated a 6% volume increase in census as well as driving 90% return rate on employee engagement surveys
- Data-driven visionary translating and accomplishing results while demonstrating robust competency skills within intake/admissions, clinical departmental management, nursing, Joint Commission and State regulatory controls, risk management, finance, business development and marketing
- Driving and delivering with a smooth blend of strategic thinking, program management rigor, relationship building and business analysis expertise demonstrating proficiency in managing cross-functionally within a behavioral health space.
Regional Vice President of Operations
American Senior Communities
05.2021 - 10.2022
- Directed the development of regional operations strategies to increase efficiency and profitability for 8 skilled nursing facilities.
- Monitored and reported on key performance indicators for region, assessed operational effectiveness and made recommendations for improvement.
- Collaborated with senior management and stakeholders to develop and implement business plans fro region.
- Managed relationships with physicians,customers, vendors and stakeholders for region.
- Provided leadership, guidance and direction to regional executives and cross-functional clinical leaders.
- Conducted regular meetings with regional staff to review progress against goals. Developed risk management plans to mitigate potential issues in the region.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
Senior Executive Director
American Senior Communities
08.2013 - 05.2021
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Identified market trends and opportunities in order to increase census volume.
- Maintained a high level of customer service by monitoring customer feedback and resolving issues quickly.
- Collaborated with other executives to develop long-term goals for the company's growth.
- Lead cross-functional teams in implementing new technologies or processes into the workplace.
- Analyzed current operations for cost reduction opportunities without compromising quality.
- Negotiated contracts with external parties to secure favorable terms for the organization.
- Participated in board meetings providing updates on progress towards achieving company objectives.
Education
Master of Science - Concentration in Healthcare Management
Indiana Wesleyan University
Marion, INBachelors of Science - Human Service Management
Indiana Tech University
Certified Trauma Informed Care Specialist and Trainer -
Arizona Trauma Institute and Therapy
Skills
- Transformational Leadership Skills
- Change Implementation Strategy
- Multidisciplinary Team Engagement
- Budget Management
- Workflow Optimization
- Operational Efficiency Management
- Strategic Business Development
- Marketing Strategy Development
- Organizational Growth Strategies
- Employee Performance Evaluation
- Strategic Communication Planning
- Quality Assurance Management
- Talent Acquisition
- Collaborative Teamwork
- Talent Management
- Budget Management
- Risk Mitigation Strategies
- Analytical Problem Solving
- Establishing Client Confidence
- Project Planning
- Committed to Continuous Improvement
- Multitasking Expertise
- Leadership Development
- Efficiency Management
- Process Optimization
- Employee Development
- Patient Satisfaction Management
- Organizational Leadership
Certification
- Licensed Health Facility/Nursing Home Administrator, Texas License #NFA012740
- National Association of Long-Term Care Administrator Board (NAB), #R1425459
- Health Services Executive (HSE), #12417
Timeline
Licensed Nursing Home Administrator
Paradigm at Woodwind Lakes
04.2024 - Current
Chief Operating Officer-in-Training
West Oaks Hospital-Universal Health Services
02.2023 - 04.2024
Regional Vice President of Operations
American Senior Communities
05.2021 - 10.2022
Senior Executive Director
American Senior Communities
08.2013 - 05.2021
Bachelors of Science - Human Service Management
Indiana Tech University
Certified Trauma Informed Care Specialist and Trainer -
Arizona Trauma Institute and Therapy
- Licensed Health Facility/Nursing Home Administrator, Texas License #NFA012740
- National Association of Long-Term Care Administrator Board (NAB), #R1425459
- Health Services Executive (HSE), #12417
Master of Science - Concentration in Healthcare Management
Indiana Wesleyan University
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