Jessica Dickson

• Established partnerships with like-minded organizations to expand reach and amplify impact within the community.
• Implemented innovative fundraising strategies that significantly increased revenue generation for Mission 22
• Improved donor relations by consistently maintaining communication and providing timely updates on project progress.
• Oversaw event planning initiatives from concept to execution, generating both funds and awareness for Mission 22's cause.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records for a national veteran nonprofit.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.

• The company was bought out and I was having a baby, reason for the end of employment with this company.
• Managed 29 employees in 3 cities.
• Conducted weekly walk-throughs with employees to ensure quality service.
• Immediately addressed issues with customers so that they could be successfully resolved.
• Strengthened existing customer relationships through consistent communication.
• Engaged prospects and customers through various events, including trade shows, seminars and workshops.
• Dedicated to continuously improving sales abilities and product knowledge.
• Coordinated between billing department and customers to resolve problems.
• Communicated clear expectations and goals to each team member.

• I was offered the management position with the cleaning service, reason for closing doors.
• Maintained grounds including trimming, weeding and general clean-up.
• Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
• Worked with customers to develop designer landscaping plans with budgets in excess of their budget.
• Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
• Enhanced visibility and improved shapes of trees and bushes with proper pruning.
• Completed all timesheets and paperwork on time and accurately to maintain up-to-date files.
• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

• This cafe went out of business, reason for end of employment
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Although I loved Real Estate, at this time in my life with kids I was not able to commit to working 7 days a week.
• Converted prospects to closed sales for clients located throughout Bartholomew & Brown counties.
• Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
• Presented purchase offers to sellers for consideration.
• Negotiated, facilitated and managed real estate transactions.
• Represented buyers and sellers of developed and undeveloped properties.
• Guided clients from beginning to end of the home buying process in choosing the right property.
• Worked closely with clients to get the appropriate loans, inspections and credit reports.
• Informed home buyer of the sales, construction and warranty processes.
• Maintained connections with clients to encourage repeat business and referrals.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

• Communicated with clients to understand their property needs and preferences.
• Created and implemented marketing plans to drive sales.
• Accompanied buyers and sellers to their home inspections and appraisals.
• Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
• Guided clients from beginning to end of the home buying process in choosing the right property.
• Informed home buyer of the sales, construction and warranty processes.
• Showed properties to potential buyers and other brokers at open houses and by appointment.
• Negotiated, facilitated and managed real estate transactions.
• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.