Jessica Dienberg
Evanston,IL
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Services Manager
Thornton's LLC
07.2018 - 11.2021
- Perform various duties including: supervision of department personnel, achieving sales, shrink and inventory goals; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing and staff training
- Contribute to increasing sales and building customer relationships by providing excellent customer service.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Tracked food production levels, meal counts, and supply costs.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Assistant Deli Manager
Jewel-Osco
07.2014 - 10.2016
- Perform various duties including: supervision of department personnel, achieving sales, shrink and inventory goals; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing and staff training
- Contribute to increasing sales and building customer relationships by providing excellent customer service.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Demonstrated adaptability by adjusting menus and offerings based on seasonal availability or customer preferences.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
Deli Manager
Jewel-Osco
05.2013 - 07.2014
- Perform various duties including: supervision of department personnel, achieving sales, shrink and inventory goals; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing and staff training
- Contribute to increasing sales and building customer relationships by providing excellent customer service.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
Assistant Deli Manager
Jewel-Osco
01.2007 - 05.2013
- Perform various duties including: supervision of department personnel, achieving sales, shrink and inventory goals; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing and staff training
- Contribute to increasing sales and building customer relationships by providing excellent customer service.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
Deli Clerk
Jewel-Osco
08.2003 - 01.2007
- Perform various duties including: supervision of department personnel, achieving sales, shrink and inventory goals; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing and staff training
- Contribute to increasing sales and building customer relationships by providing excellent customer service.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Northeastern Illinois University
12.2003
Evanston Township High School
12.2002
Skills
- Dependability
- Communication
- Customer Service
- Initiative and problem-solving
- Multitasking
- Interpersonal skills
- Prioritizing
- Organization
- Operate various store computer systems
- Microsoft Excel
- Microsoft Word
- Team Development
- Nutrition Knowledge
- Sanitation Standards
- Food Presentation
- Cost Control
- Waste Reduction
- Ordering Supplies
- Food Storage
- Sales Planning
- Regulatory Compliance
- Food Preparation
- Allergy Awareness
- Quality Control
- Cross-Training Staff
- Cash Handling
- Inventory Management
- Quality Assurance
- Time Management
- Sales Forecasting
- Vendor Relations
- Relationship Building
- Reliable and Responsible
- Problem-Solving
- Monitoring Food Preparation
- Sanitation
References Available
Upon request
Certification
Food Service Sanitation Certification
Timeline
Food Services Manager
Thornton's LLC
07.2018 - 11.2021
Assistant Deli Manager
Jewel-Osco
07.2014 - 10.2016
Deli Manager
Jewel-Osco
05.2013 - 07.2014
Assistant Deli Manager
Jewel-Osco
01.2007 - 05.2013
Deli Clerk
Jewel-Osco
08.2003 - 01.2007
Northeastern Illinois University
Evanston Township High School
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