Jessica Dienstfrei

Performed all duties of a FSR at Elliott Rd branch, including:
- Greeting members and provided high quality friendly service
- Performed regular deposits/withdrawals, payments , transfers, cash advances, purchases of cashier's checks and gift cards, as well as IRA contributions and distribution.
- Conducted research and screening via Image for accepting checks.
-utilized various systems used by SECU, including: MARGO Teller, Platform, 3270, MSI, Image, V-Soft, Microsoft Office, and Jabber.
- Maintained balance in cashbox
- Referred members to proper helpful resources.
-Maintained composure under high-stress conditions
-Reissuing card/pins(performing maintenance), change of information , processing foreign currency orders, creating travel memos, Adjusting funds transfer, Performing advances on loans, ordering checks, answering account related inquiries, Scanning tickets-work, signing members into MSI for officers, Closing accounts, placing holds on checks when necessary.

Achievements:
-Strong customer service skills
- Ability to quickly assess a situation and make prompt decisions
-Conflicts mediation
Maintaining compassion in difficult situations
-Completed WebEx Training Courses and modules
-Sought training opportunities whenever possible
-Going an extra mile to make sure all options have been explored for members, to provide the best service possible.
-Maintained excellent workplace relationship
-Diligently adhered to SECU standards and policies.

Performed all duties of a FSR at Elliott Rd branch, including:
- Greeting members and provided high quality friendly service
- Performed regular deposits/withdrawals, payments , transfers, cash advances, purchases of cashier's checks and gift cards, as well as IRA contributions and distribution.
- Conducted research and screening via Image for accepting checks.
-utilized various systems used by SECU, including: MARGO Teller, Platform, 3270, MSI, Image, V-Soft, Microsoft Office, and Jabber.
- Maintained balance in cashbox
- Referred members to proper helpful resources.
-Maintained composure under high-stress conditions
-Reissuing card/pins(performing maintenance), change of information , processing foreign currency orders, creating travel memos, Adjusting funds transfer, Performing advances on loans, ordering checks, answering account related inquiries, Scanning tickets-work, signing members into MSI for officers, Closing accounts, placing holds on checks when necessary.

Achievements:
-Strong customer service skills
- Ability to quickly assess a situation and make prompt decisions
-Conflicts mediation
Maintaining compassion in difficult situations
-Completed WebEx Training Courses and modules
-Sought training opportunities whenever possible
-Going an extra mile to make sure all options have been explored for members, to provide the best service possible.
-Maintained excellent workplace relationship
-Diligently adhered to SECU standards and policies.

Pick groceries and stage them according to customers' orders.

Organizing daily activities for the children.
- Teaching children from 1-5 years old.
- Caring for children and meeting age-appropriate needs.
- Tracking students’ progress.
- Managing the classroom.

- Took time off after to further education and professional development.

I was promoting a new tutoring program through a non-profit
Organization called the Impact Team. This was a part-time
position. I was responsible for promoting and training
potential tutors.

Incorporated rules and guidelines of Magnolia House
Ministries

• Maintained communication with the director and the
case manager of the program’s residents and outside
agencies.
• Maintained confidentiality in regards to all program
information, and used office private area for confidential
conversations.
• Was responsible for reporting any maintenance type
issues that arose.
• Provided childcare and transportation for program
participants as necessary.