Jessica Dillingham
O'Fallon,United States
Summary
Experienced social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication.
Overview
12
12
years of professional experience
Work History
Housekeeper
Easy Day Cleaning
09.2025 - Current
- Performed detailed cleaning operations to prepare Airbnb for guest arrivals, ensuring a welcoming environment.
- Oversaw the changing of linens and restocking of supplies to uphold a hospitable environment for all guests.
- Collaborated with Easy Day Cleaning to uphold cleanliness standards and foster a positive guest experience.
Support Coordinator
Missouri Department of Mental Health Division of Developmental Disabilities
02.2025 - 09.2025
- Coordinated and led support meetings with clients and their families, ensuring open and effective dialogue.
- Coordinated access to community resources, enhancing support systems for clients and their families.
- Assessed current support procedures and executed necessary modifications to improve service delivery.
- Designed specific support plans to meet individual client requirements, strengthening trust and rapport.
Interim Office Assistant & Counselor Support
Birthright of St. Charles
12.2024 - 02.2025
- Facilitated emotional support for clients during unplanned pregnancies, resulting in improved client well-being.
- Conducted thorough intake assessments and successfully linked individuals to essential community resources.
- Strengthened community awareness of pregnancy support services through proactive outreach initiatives.
- Facilitated knowledge exchange with professionals to enhance expertise and foster a collaborative network within the organization.
- Maintained accurate records of client progress and activities in alignment with established agency protocols.
Practicum Student
Birthright of St. Charles
08.2024 - 12.2024
- Facilitated emotional support for clients during unplanned pregnancies, resulting in improved client well-being.
- Conducted thorough intake assessments and successfully linked individuals to essential community resources.
- Strengthened community awareness of pregnancy support services through proactive outreach initiatives.
Claims Service Representative
AAA
10.2023 - 08.2024
- Coordinated interactions with policyholders and claimants to ensure timely and accurate claims processing.
- Reviewed and interpreted policy details, vehicle valuations, and repair estimates to facilitate sound decision-making.
- Analyzed total loss claims meticulously to determine coverage liability and evaluate potential settlement solutions.
First Responder
Ricoh USA, Inc.
11.2021 - 10.2023
- Troubleshot and resolved issues with network printers, enhancing overall functionality and user satisfaction.
- Resolved customer support issues with a focus on accuracy and professionalism, fostering positive client relationships.
- Coordinated regular progress reports to customers, maintaining transparency in machine status updates.
- Maintained accurate logs of on-site hardware consumables and monitored hot swap inventory levels for optimal resource management.
Field Service Representative
Ricoh USA, Inc.
09.2020 - 11.2021
- Resolved customer inquiries and issues promptly, ensuring a high standard of service delivery.
- Coordinated receipt and dispatch of mail and packages, maintaining organized records and tracking.
- Monitored inventory levels and placed orders for paper toner and other supplies to maintain optimal stock levels.
- Diagnosed and resolved equipment issues while coordinating timely service calls to address maintenance needs.
- Oversaw completion and delivery of copy requests by performing essential tasks such as binding and laminating.
Warehouse Picker
ALDI USA
05.2018 - 09.2020
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Pulled orders quickly to maintain demanding productivity goals.
Assistant Manager
Walgreens
04.2014 - 01.2018
- Generated repeat business through exceptional customer service.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor's degree - Social Work
Maryville University of Saint Louis
St Louis12.2024
Skills
- Communication
- Case management
- Intervention planning
- Case documentation
- Referrals and networking
- Teamwork
- Client advocacy
- Compassionate
- Conflict resolution
Timeline
Housekeeper
Easy Day Cleaning
09.2025 - Current
Support Coordinator
Missouri Department of Mental Health Division of Developmental Disabilities
02.2025 - 09.2025
Interim Office Assistant & Counselor Support
Birthright of St. Charles
12.2024 - 02.2025
Practicum Student
Birthright of St. Charles
08.2024 - 12.2024
Claims Service Representative
AAA
10.2023 - 08.2024
First Responder
Ricoh USA, Inc.
11.2021 - 10.2023
Field Service Representative
Ricoh USA, Inc.
09.2020 - 11.2021
Warehouse Picker
ALDI USA
05.2018 - 09.2020
Assistant Manager
Walgreens
04.2014 - 01.2018
Bachelor's degree - Social Work
Maryville University of Saint Louis