JESSICA DINH HO
Orange County,CA
Summary
Admissions professional with comprehensive experience in educational administration and student services. Known for strong organizational skills, effective communication, and results-driven mindset. Adept at fostering collaborative environments, adapting to changing needs, and ensuring seamless applicant experiences. Skilled in admissions processes, data management, and relationship building, consistently contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admissions Coordinator/Program Manager
California Addiction Treatment
Huntington Beach, CA
01.2024 - Current
- Oversaw day-to-day operations of a 14-bed detox and residential facility, maintaining compliance with state, federal, and accreditation standards (e.g., DHCS, Joint Commission)
- Managed and coordinated the admissions process from inquiry to intake, including screening potential clients, verifying insurance benefits, and obtaining authorizations
- Supervised a multidisciplinary team, including administrative, medical, and clinical support staff
- Handled administrative tasks such as scheduling, payroll, staff coordination, and inventory management
- Maintained thorough and confidential documentation, including client intake forms, consents, daily logs, and incident reports in compliance with HIPAA
IHSS Care Provider
IHSS In Home Support Services
Huntington Beach, CA
04.2022 - Current
- Developed individualized care plans to address specific needs and preferences of clients.
- Coordinated with healthcare providers to ensure continuity of care and support services.
- Managed scheduling of services to optimize caregiver availability and client satisfaction.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
- Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
- Provided personal care and assistance with daily living activities for clients in home settings.
Mental Health Case Manager
Triumph Healthcare
Laguna Hills, CA
08.2022 - 12.2024
- Conducted comprehensive assessments of clients' mental health, psychosocial needs, strengths, and challenges. Collaborated with clients and multidisciplinary teams to develop individualized care plans and treatment goals.
- Coordinated access to mental health services, including therapy, medication management, psychiatric care, and substance abuse treatment, ensuring continuity of care and adherence to treatment plans.
- Monitored clients' progress and adherence to treatment plans, conducting regular check-ins and follow-up assessments to evaluate outcomes and adjust interventions as needed
Mental Health and Substance Abuse Case Manager
TrustSoCal/Temple Recovery
Santa Ana, CA
07.2021 - 08.2022
- Conducted thorough assessments to determine the extent of substance abuse, co-occurring disorders, treatment needs, and level of care required.
- Collaborated with clients and their treatment team to develop individualized treatment plans tailored to meet the specific needs and goals of each client.
- Advocated on behalf of clients to ensure access to quality treatment and supportive services. Worked with insurance companies, legal entities, social service agencies, and other stakeholders to address barriers to care.
Education
AA - Computer Science
Rowan College at Burlington County
06.2019
Skills
- Excellent written and verbal communication skills with a keen eye for detail
- Highly productive in high-volume, fast-paced, and high-stress environments
- Self-starter with strong motivation and the ability to work independently
- Fast learner with natural leadership qualities
- Technologically proficient and knowledgeable in various computer systems and software applications
- Friendly, Energetic, and Personable
- Data verification
- Medical admissions processes
Certification
- Substance Use Disorder Registered Counselor (SUDRC) #21569
- CompTIA A+ Certification
Languages
Vietnamese
Full Professional
Timeline
Admissions Coordinator/Program Manager
California Addiction Treatment
01.2024 - Current
Mental Health Case Manager
Triumph Healthcare
08.2022 - 12.2024
IHSS Care Provider
IHSS In Home Support Services
04.2022 - Current
Mental Health and Substance Abuse Case Manager
TrustSoCal/Temple Recovery
07.2021 - 08.2022
AA - Computer Science
Rowan College at Burlington County