Jessica Kellen
Yankton,SD
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in inpatient and outpatient environments. Proven to remain calm in a fast-paced environment and under high stress situations. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Consistently develops strong relationships with patients and their families through therapeutic communication. Efficiently coordinates with healthcare professionals to advance patient care.
Overview
9
9
years of professional experience
Work History
Registered Nurse, Dialysis
Avera Sacred Heart Hospital
06.2023 - Current
- Coordinated care with other healthcare providers, such as the physician, dietitian and social worker, to ensure comprehensive support for patients during their dialysis journey.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Improved patient outcomes through diligent monitoring of vital signs and timely intervention when necessary.
- Increased patient safety by adhering to strict infection control protocols throughout the entire dialysis process.
- Enhanced patient comfort by providing attentive and compassionate care during dialysis treatments.
- Coordinated nursing care on unit through chair assignments, assisting and rounding with the physician, monitoring patient orders, and communicating with ancillary departments.
Registered Nurse, Medical-Surgical Unit
Avera Sacred Heart Hospital
06.2021 - 06.2023
- Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
- Managed a caseload of up to six patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes.
- Advocated for and strived to protect health, safety, and rights of patient.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit.
Property and Casualty Insurance Agent
Imperial Insurance Agency
02.2016 - 10.2021
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Attended industry conferences and workshops to stay current with emerging trends in property and casualty insurance markets.
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
- Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Assisted clients in navigating the claims process, guiding them through each step and addressing their concerns along the way.
- Assisted in the development of marketing materials that highlighted agency services and capabilities, attracting new customers and increasing brand awareness.
Waitress
Rock Bottom Beers And Burgers
04.2016 - 02.2019
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Paint Saw Operator-Fabricator
Sapa Extrusions
07.2015 - 01.2016
- Identified all surface defects and made appropriate corrections to conform to paint finish specifications.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Set controls to adjust speed, feed rate, and blade tensions.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Set up and powered saws to cut, slot, groove, miter and trim aluminum workpieces according to specifications.
- Trained newly hired employees on machine operations and control set ups and explained all safety procedures to prevent injuries.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Medication Aide
Avera Majestic Bluffs
02.2015 - 06.2015
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
High School Diploma -
Irene Wakonda High School
Irene, SDBachelor of Science - Nursing
Mount Marty University
Yankton, SD05.2021
Skills
- Advanced Cardiac Life Support (ACLS) certification
- Patient Assessments
- Direct Patient Care
- Medication and IV administration
Timeline
Registered Nurse, Dialysis
Avera Sacred Heart Hospital
06.2023 - Current
Registered Nurse, Medical-Surgical Unit
Avera Sacred Heart Hospital
06.2021 - 06.2023
Waitress
Rock Bottom Beers And Burgers
04.2016 - 02.2019
Property and Casualty Insurance Agent
Imperial Insurance Agency
02.2016 - 10.2021
Paint Saw Operator-Fabricator
Sapa Extrusions
07.2015 - 01.2016
Medication Aide
Avera Majestic Bluffs
02.2015 - 06.2015
High School Diploma -
Irene Wakonda High School
Bachelor of Science - Nursing
Mount Marty University
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