Jessica D. Lipe

Cross-trained as a bar back, host, and server, demonstrating adaptability, teamwork, and the ability to quickly learn and support multiple roles in a dynamic environment.
Assisted in organizing and executing special events, including wine dinners, tastings, and pop-up experiences, gaining hands-on experience in event planning, scheduling, and logistics management.
Delivered professional, friendly service to members and guests, ensuring a welcoming and inclusive environment that fostered positive relationships.
Collaborated closely with management and colleagues across departments to maintain smooth daily operations and strong communication.
Ensured compliance with company policies, food safety, and alcohol awareness regulations, reflecting a strong understanding of procedural compliance and accountability.
Handled customer feedback and resolved issues promptly with professionalism and empathy.
Maintained accurate records and transactions with discretion and attention to detail, skills transferable to HR documentation and personnel data management.

• Managed a team of 35 associates at a premier 403-room resort, overseeing six food and beverage outlets including Starbucks, Legends Bar and Grill, Aqua Star Bar and Restaurant, Midnight Sun Bar, Tapas Menu, and Escape Pool Bar.
• Played a key role in the successful launch of seasonal menus across multiple dining outlets.
• Developed and optimized associate schedules in alignment with business forecasts and HR training initiatives, driving productivity across all outlets.
• Cross-trained in diverse operational roles, including busser, hostess, food runner, bartender, barback, and barista, enhancing overall departmental flexibility.
• Supported the Food & Beverage department in servicing up to 750 guests daily, utilizing Micros POS for efficient transaction management.
• Led daily team briefings, fostering a positive work culture and reinforcing operational standards.
• Implemented safety measures, including the enhancement of emergency protocols at the bar.
• Efficiently managed guest seating for approximately 300 patrons daily using OpenTable during peak service times.
• Compiled and maintained data records to support operational decision-making.
• Provided ongoing training to staff on organizational values and objectives, contributing to employee development and engagement.

• Serve as the first point of contact for guests, providing a warm and professional welcome upon arrival.
• Manage guest check-in/check-out procedures efficiently, ensuring accuracy in room assignments and billing.
• Handle guest inquiries, reservations, and requests with a high level of professionalism and courtesy.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve any issues.
• Process payments, issue room keys, and maintain accurate records of guest accounts.
• Address guest complaints and concerns with empathy, providing swift resolutions to enhance guest satisfaction.
• Upsell hotel services and amenities to maximize revenue and enhance the guest experience.
• Maintain the front desk area, ensuring it is clean, organized, and equipped with necessary materials.

• Greeted and assisted guests and visitors, ensuring a welcoming atmosphere at the front desk.
• Answered and directed phone calls, provided information, and handled reservations.
• Managed the scheduling of appointments and meetings, maintaining a detailed calendar for the establishment.
• Assisted with administrative tasks, including data entry, filing, and responding to email inquiries.
• Supported the team by coordinating office activities and ensuring smooth day-to-day operations.
• Maintained a professional appearance and demeanor, acting as a representative of the company.