Jessica Doak
Los Lunas,NM
Summary
Experienced Administrative Assistant with a proven track record of supporting high-level executives in fast-paced environments. Successfully manages complex schedules, coordinates travel arrangements, and facilitates effective communication. Known for handling confidential information and optimizing office operations. Possesses versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
19
19
years of professional experience
Work History
Stay At Home Mom
Myself
12.2010 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
McDonald's Restaurant
04.2012 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Grocery Sacker
United Supermarkets
05.2009 - 12.2010
- Participated in team meetings for continuous improvement of performance metrics.
- Improved customer satisfaction by consistently providing friendly and efficient bagging services.
- Supported team members in stocking shelves, ensuring product visibility and accessibility for shoppers.
- Collaborated cross-functionally with other departments during promotional events or sales.
- Maintained cart cleanliness with regular sanitization measures, promoting health and safety standards within the store.
- Streamlined customer transactions by assisting cashiers with bagging during peak hours.
- Efficiently separated and organized returned items, expediting restocking processes within various departments.
- Provided exceptional customer service, addressing questions or concerns regarding products or store policies.
- Increased checkout efficiency by promptly and accurately bagging groceries according to customer preferences.
- Contributed to a positive work environment through proactive communication and collaboration with colleagues.
- Demonstrated adaptability by learning various department tasks to provide support as needed throughout the store.
- Assisted elderly or disabled customers with their groceries to their vehicles when necessary.
- Elevated overall shopping experiences through personalized interactions with each customer at checkout.
- Worked together with cashiers to guarantee customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Followed safety protocols to prevent accidents and injuries.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Answered customer inquiries and provided product guidance.
- Assisted customers by escorting and placing grocery bags in vehicles.
Customer Service Representative
TruGreen Lawn Care Service
03.2008 - 09.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Executive Administrative Assistant
Best Pools & Spas Inc.
01.2006 - 01.2008
- Opened and closed office
- Received mail and emails, answered phones, dealt with clients, ordering of tile, brick, pool shells, pool parts and accessories, marketing material, filing of clients and business we dealt with
- Filled out order forms, warranty paperwork, permits for pool installation (tax map numbers, 911 addresses, etc), directions to clients home for contractors and crew
- Took inventory of whole warehouse (brick, tile, salt systems, cleaning equipment, pool shells and serial numbers, pumps, filters, lights, bonding wire, couplings, elbows, glue, etc)
- Typing up of any/every correspondence
- Pool count, and calendar
- Training for office and warehouse
- Marketing packets
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Education
High School Graduate -
Kansas State High School
Manhattan, KS07-2000
Skills
- Expense reporting
- Customer service
- Office management
- Information confidentiality
- Travel coordination
- Calendar management
- File management
- Meeting planning
- Logistics coordination
Hobbies and Interests
Military, computers, sales, customer service, animals, people, science, books, learning, college.
Timeline
Cashier
McDonald's Restaurant
04.2012 - 05.2012
Stay At Home Mom
Myself
12.2010 - Current
Grocery Sacker
United Supermarkets
05.2009 - 12.2010
Customer Service Representative
TruGreen Lawn Care Service
03.2008 - 09.2008
Executive Administrative Assistant
Best Pools & Spas Inc.
01.2006 - 01.2008
High School Graduate -
Kansas State High School
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