Jessica Doan
Raymoundville,Texas
Summary
Dedicated working professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Mission Advisor
Universal Weather And Aviation
07.2023 - 02.2024
- Trained to assist in Trip Support services learned to navigate and utilize CAPS, FIQ, and Navblue.
- Responded to client and handler emails while actioning live modifications and updates to trip management.
- Trained in distinguishing Private and Charter flight operation and requirements, while utilizing tools for ensuring all documents have been received or requested.
- Developed comprehensive knowledge for mission planning and multi parts to action a smooth trip services, While collaborating with team members in independent work loads.
Assistant Manager
Cottonwood Residential :The Regatta Apartments
08.2019 - 07.2024
- Supervised and trained new hires including hourly and temporary personnel, providing work direction and reviewing work processes
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels of work completed
- Communicated directly with maintenance and vendors in scheduling orders and becoming familiar with PO system and comparison with actual vs budget spreadsheets
- Submitted payments and managed Delinquency handing out failure notice to vacate and filed/ Processed Evictions
- Handled towing's on site and maintain an annual inspection of each individual apartment unit with managed assistance from the property team
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Properly document and write Incident reports and give lease violations.
Resident Assistant
American Campus Communities
08.2015 - 08.2016
- Inspected rooms before resident arrival to verify readiness and handle any last-minute details.
- Showed prospects models and around the complex,While implementing creative sales skills to assist in highlighting the benefits of leasing at the property.
- Filed leases and renewals for high turn volumes during summer intersession.
- Assisted residents with payments and accessing online profiles and applications.
Co-Owner/ Manager
Thai Express
07.2000 - 05.2015
- Handled employee schedules, Delegated one on one training with employee hand book
- Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business
- Hired and trained new staffing both in front house duties and in the kitchen.
- Multi tasking between kitchen duties and front to ensure smooth flowing process
- Handled any discussions with unsatisfied customer complaints
- Networking with other food vendors and coordinated with local food venues and events.
- Established company culture, vision, goals, and objectives
- Launched employee outreach programs that fostered productive and proactive work environment
- Led staff planning initiatives accounting for needs of employees and culture of organization.
Personal Assistant to the Owner
AOMS (Amarillo Oralmaxofacial Surgery)
05.2013 - 03.2015
- Carried out personal errands, including shopping, payment of bills, and follow-up on home maintenance work
- Provided organizational solutions for computer files, financial and household records, and home offices
- Managed incoming telephone calls and emails.
- Planned events, including dinner parties, casual gatherings, and large formal affairs, coordinating catering, floral arrangements, and logistics for guests.
- Scheduled all business, personal, and weekend events.
- Screened incoming calls and visitors to avoid unnecessary work interruptions.
- Opened, sorted and distributed incoming mail and electronic correspondence.
- Managed very active calendar of appointments by planning, coordinating, and aligning schedules to respect executives' needs.
Education
Associates of General Studies -
Amarillo College
Amarillo, TX07.2013
Skills
- Customer-oriented
- Promotional planning
- Oversee operations
- Workload Management
- CAPS
- Feasibility IQ
- Nav Blue
- Word
- Excel
- Powerpoint
- Soci
Timeline
Mission Advisor
Universal Weather And Aviation
07.2023 - 02.2024
Assistant Manager
Cottonwood Residential :The Regatta Apartments
08.2019 - 07.2024
Resident Assistant
American Campus Communities
08.2015 - 08.2016
Personal Assistant to the Owner
AOMS (Amarillo Oralmaxofacial Surgery)
05.2013 - 03.2015
Co-Owner/ Manager
Thai Express
07.2000 - 05.2015
Associates of General Studies -
Amarillo College